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Healthcare Quality - A Managerial Approach



    (Lucian Blaga University of Sibiu, Romania)


Healthcare quality has been defined in different ways, depending on the dimension that the authors had in mind. Furthermore, if initially healthcare quality was defined and assessed from the specialists’ and researchers’ point of view, nowadays the importance of patient and the public opinion preferences and perspective has been recognized. Thus, the first step in assessing the quality of these services involves defining what is meant by "quality". Along these lines, this paper presents the results of a qualitative research, conducted on a sample of 16 managers, quality managers and CEOs of several clinics and hospitals, both public and private (for-profit), from Bucharest.

Suggested Citation

  • PENTESCU Alma, 2014. "Healthcare Quality - A Managerial Approach," Studies in Business and Economics, Lucian Blaga University of Sibiu, Faculty of Economic Sciences, vol. 9(3), pages 68-81, December.
  • Handle: RePEc:blg:journl:v:9:y:2014:i:3:p:68-81

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    References listed on IDEAS

    1. Isabel Ortiz & Matthew Cummins, 2011. "Global Inequality: Beyond the Bottom Billion – A Rapid Review of Income Distribution in 141 Countries," Working papers 1105, UNICEF,Division of Policy and Strategy.
    2. Samuel Mercier, 2004. "L'Ethique dans les entreprises," Post-Print hal-00156446, HAL.
    3. Philippe Gugler & Jacylyn Shi, 2009. "Corporate Social Responsibility for Developing Country Multinational Corporations: Lost War in Pertaining Global Competitiveness?," Journal of Business Ethics, Springer, vol. 87(1), pages 3-24, April.
    4. repec:dau:papers:123456789/657 is not listed on IDEAS
    5. Antonio Argandoña & Heidi Hoivik, 2009. "Corporate Social Responsibility: One Size Does Not Fit All. Collecting Evidence from Europe," Journal of Business Ethics, Springer, vol. 89(3), pages 221-234, November.
    6. Karl Aiginger, 2006. "Competitiveness: From a Dangerous Obsession to a Welfare Creating Ability with Positive Externalities," Journal of Industry, Competition and Trade, Springer, vol. 6(2), pages 161-177, June.
    7. Mihai Korka, 2005. "Corporate Social Responsibility in Romania: From Theory to Practice," Transition Studies Review, Springer;Central Eastern European University Network (CEEUN), vol. 12(1), pages 47-57, July.
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