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To the Rescue!? Brokering a Rapid, Scaled and Customized Compassionate Response to Suffering after Disaster

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  • Trenton A. Williams
  • Dean A. Shepherd

Abstract

Suffering comes in many forms that significantly impact organizations’ operations and performance. As a result, recent research on compassion organizing seeks to explain how efforts to notice, feel, and respond to suffering create organizational (and societal) benefits. Widespread suffering can be generated by natural disasters, which in turn can trigger compassionate organizational responses. In this paper, we build on social capital theory to theorize about how compassionate ventures leverage network relationships to identify and mobilize resources. We also explore how differences in these approaches influence the magnitude, speed, and customization of the response, all of which are theorized indicators of the effectiveness of compassion organizing in alleviating suffering. We use structural equation modelling to test our model and find that compassionate ventures with stronger ties to the local community are more likely to bundle (i.e., stretch) resources, which facilitates a speedy, customized, and large magnitude response. In contrast, those with stronger ties outside the local community are more likely to pursue (i.e., chase) new resources, which results in a large magnitude response, but one that is not associated with speed or customization. We discuss the implications of our findings and make recommendations for future research.

Suggested Citation

  • Trenton A. Williams & Dean A. Shepherd, 2018. "To the Rescue!? Brokering a Rapid, Scaled and Customized Compassionate Response to Suffering after Disaster," Journal of Management Studies, Wiley Blackwell, vol. 55(6), pages 910-942, September.
    • Handle: RePEc:bla:jomstd:v:55:y:2018:i:6:p:910-942
    DOI: 10.1111/joms.12291
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    Citations

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    Cited by:

    1. Trenton Alma Williams & Dean A. Shepherd, 2021. "Bounding and Binding: Trajectories of Community-Organization Emergence Following a Major Disruption," Organization Science, INFORMS, vol. 32(3), pages 824-855, May.
    2. Wenping Ye & Zhongfeng Su & Hongjia Ma, 2023. "Does climate risk affect entrepreneurial growth aspirations? The moderating effects of gender and solo-founded ventures," Small Business Economics, Springer, vol. 61(4), pages 1671-1692, December.
    3. Dean A. Shepherd & Trenton A. Williams, 2023. "Different response paths to organizational resilience," Small Business Economics, Springer, vol. 61(1), pages 23-58, June.
    4. Fisher, Greg & Neubert, Emily & Burnell, Devin, 2021. "Resourcefulness narratives: Transforming actions into stories to mobilize support," Journal of Business Venturing, Elsevier, vol. 36(4).
    5. Ge, Jianhua & Li, Joanna Mingxuan & Zhao, Eric Yanfei & Yang, Fan, 2022. "Rags to riches? Entrepreneurs' social classes, resourceful time allocation, and venture performance," Journal of Business Venturing, Elsevier, vol. 37(5).
    6. Williams, Trenton Alma & Zhao, Eric Yanfei & Sonenshein, Scott & Ucbasaran, Deniz & George, Gerard, 2021. "Breaking boundaries to creatively generate value: The role of resourcefulness in entrepreneurship," Journal of Business Venturing, Elsevier, vol. 36(5).
    7. Shepherd, Dean A. & Seyb, Stella & Williams, Trenton A., 2023. "Empathy-driven entrepreneurial action: Well-being outcomes for entrepreneurs and target beneficiaries," Journal of Business Venturing, Elsevier, vol. 38(2).
    8. Cordero, Arkangel M., 2023. "Community and aftershock: New venture founding in the wake of deadly natural disasters," Journal of Business Venturing, Elsevier, vol. 38(2).
    9. Russell E. Browder & Stella Seyb & Angela Forgues & Howard E. Aldrich, 2023. "Pandemic Makers: How Citizen Groups Mobilized Resources to Meet Local Needs in a Global Health Crisis," Entrepreneurship Theory and Practice, , vol. 47(3), pages 964-997, May.
    10. Thorgren, Sara & Williams, Trenton Alma, 2020. "Staying alive during an unfolding crisis: How SMEs ward off impending disaster," Journal of Business Venturing Insights, Elsevier, vol. 14(C).
    11. Étienne St-Jean & Maripier Tremblay, 2023. "Turbulence and adaptations to the coronavirus crisis: resources, coping and effects on stress and wellbeing of entrepreneurs," International Entrepreneurship and Management Journal, Springer, vol. 19(3), pages 1153-1175, September.
    12. Hertel, Christina & Binder, Julia & Fauchart, Emmanuelle, 2021. "Getting more from many—A framework of community resourcefulness in new venture creation," Journal of Business Venturing, Elsevier, vol. 36(3).
    13. Muñoz, Pablo & Naudé, Wim & Williams, Nick & Williams, Trenton & Frías, Rodrigo, 2020. "Reorienting entrepreneurial support infrastructure to tackle a social crisis: A rapid response," Journal of Business Venturing Insights, Elsevier, vol. 14(C).
    14. Stroe, Silvia & Sirén, Charlotta & Parida, Vinit & Wincent, Joakim, 2022. "Framing ideas for new venture resources acquisition in crises: An fsQCA analysis," Journal of Business Venturing Insights, Elsevier, vol. 17(C).
    15. Dean A. Shepherd & Vinit Parida & Joakim Wincent, 2021. "Bribery from a micro, demand-side perspective," Small Business Economics, Springer, vol. 57(4), pages 1661-1680, December.
    16. Bacq, Sophie & Geoghegan, Will & Josefy, Matthew & Stevenson, Regan & Williams, Trenton A., 2020. "The COVID-19 Virtual Idea Blitz: Marshaling social entrepreneurship to rapidly respond to urgent grand challenges," Business Horizons, Elsevier, vol. 63(6), pages 705-723.
    17. Engel, Yuval & Ramesh, Anusha & Steiner, Nick, 2020. "Powered by compassion: The effect of loving-kindness meditation on entrepreneurs' sustainable decision-making," Journal of Business Venturing, Elsevier, vol. 35(6).

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