Research Questionnares Used In Assessing Training In Social Skills: A Research Note

In recent years a number of examples of social skill training have emerged. These have included techniques to improve an employee's relationship with customers, to encourage better relations between colleagues, to renew and develop organizations, and to promote personal growth. Many of these approaches have increasingly been reported in the literature with a concomitant interest in training evaluation. In a large study by the authors, evaluating various methods of social skill training in the catering industry, a number of new questionnaires and techniques of measurement were advanced. It was felt that people interested in appraisal of training in social skills (in different contexts) might be interested in seeing this package of research tools. Questionnaries are included which measure trainee perceptual change (self‐image, ideal‐image, others‐images and self‐esteem), change in trainees’ awareness of organizational variables (i.e. understanding colleagues’ jobs), change in trainees’ behaviour at work, and an assessment of trainees’ plans in transferring social skill learning to their work environments. One of the most interesting techniques described is the use of an adapted Kelly Repertory Grid in generating bi‐polar adjectival scales for use in assessing change in trainees’ perception.