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The use of different information and communication technologies to support knowledge sharing in organizations: From e‐mail to micro‐blogging

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  • Y. Connie Yuan
  • Xuan Zhao
  • Qinying Liao
  • Changyan Chi

Abstract

Previous research has revealed the following three challenges for knowledge sharing: awareness of expertise distribution, motivation for sharing, and network ties. In this case study, we examine how different generations of information and communication technologies (ICTs), ranging from e‐mail to micro‐blogging, can help address these challenges. Twenty‐one interviews with employees from a multinational company revealed that although people think social media can better address these challenges than older tools, the full potential of social media for supporting knowledge sharing has yet to be achieved. When examining the interconnections among different ICTs, we found that employees′ choice of a combination of ICTs, as affected by their functional backgrounds, could create “technological divides” among them and separate resources. This finding indicates that having more ICTs is not necessarily better. ICT integration, as well as support for easy navigation, is crucial for effective knowledge search and sharing. Adaptation to local culture is also needed to ensure worldwide participation in knowledge sharing.

Suggested Citation

  • Y. Connie Yuan & Xuan Zhao & Qinying Liao & Changyan Chi, 2013. "The use of different information and communication technologies to support knowledge sharing in organizations: From e‐mail to micro‐blogging," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 64(8), pages 1659-1670, August.
    • Handle: RePEc:bla:jamist:v:64:y:2013:i:8:p:1659-1670
    DOI: 10.1002/asi.22863
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    Cited by:

    1. Pervin Ersoy & Gülmüş Börühan & Sachin Kumar Mangla & Jorge Hernandez Hormazabal & Yigit Kazancoglu & Çisem Lafcı, 2022. "Impact of information technology and knowledge sharing on circular food supply chains for green business growth," Business Strategy and the Environment, Wiley Blackwell, vol. 31(5), pages 1875-1904, July.
    2. Serkan Gürsoy, 2014. "The impact of Online ICT on the dimensions of social capital," STPS Working Papers 1401, STPS - Science and Technology Policy Studies Center, Middle East Technical University, revised Apr 2014.
    3. Pee, L.G., 2018. "Affordances for sharing domain-specific and complex knowledge on enterprise social media," International Journal of Information Management, Elsevier, vol. 43(C), pages 25-37.
    4. Friedrich, Julia & Becker, Michael & Kramer, Frederik & Wirth, Markus & Schneider, Martin, 2020. "Incentive design and gamification for knowledge management," Journal of Business Research, Elsevier, vol. 106(C), pages 341-352.
    5. Ashish Kumar Rathore & Santanu Das & P. Vigneswara Ilavarasan, 2018. "Social Media Data Inputs in Product Design: Case of a Smartphone," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 19(3), pages 255-272, September.
    6. Ahmed, Zafor, 2018. "Explaining the unpredictability: A social capital perspective on ICT intervention," International Journal of Information Management, Elsevier, vol. 38(1), pages 175-186.

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