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Information sharing and trust during major incidents: Findings from the oil industry

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  • Nurain Hassan Ibrahim
  • David Allen

Abstract

Communication and information sharing during the response to a major incident on oil rigs have been identified as significantly influencing capability to control, manage, and limit the effect of the incident. This article reports on one of the few studies of information sharing during such incidents. Interviews drawing on the critical incident technique were conducted with offshore emergency responders and supplemented by internal organizational reports and observations of emergency response exercises. We propose a counterintuitive relationship between trust and information sharing. We argue that better information sharing plays a crucial role in instilling or enhancing trust and that in the time‐bound, uncertain, and highly volatile context of offshore emergency response, if trust collapses, then it must be rebuilt swiftly and this can be done through more effective information sharing. We explore this argument using the activity theory concept of contradictions and argue that apparent contradictions in the activity system and the behavior of emergency responders should be analyzed and interpreted by taking into account crucial contextual characteristics. The article draws on further support from relevant literature, including that of the information science, organization, and communication fields.

Suggested Citation

  • Nurain Hassan Ibrahim & David Allen, 2012. "Information sharing and trust during major incidents: Findings from the oil industry," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 63(10), pages 1916-1928, October.
  • Handle: RePEc:bla:jamist:v:63:y:2012:i:10:p:1916-1928
    DOI: 10.1002/asi.22676
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    Cited by:

    1. Franklin Riley & David K. Allen & Thomas Daniel Wilson, 2022. "When politicians and the experts collide: Organization and the creation of information spheres," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 73(8), pages 1127-1139, August.
    2. Matthieu Lauras & Frédérick Benaben & Sébastien Truptil & Aurélie Charles, 2015. "Event-cloud platform to support decision-making in emergency management," Information Systems Frontiers, Springer, vol. 17(4), pages 857-869, August.
    3. EBIETOMIRE Rukevwe & Nwachukwu, A.E, 2024. "Implementation of International Labour Organization (ILO) Policy on Health, Safety and Welfare of Workers in Central Senatorial District, Delta State," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(2), pages 1627-1639, February.

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