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La protection de la clientèle : une préoccupation grandissante au niveau international


  • de CHATILLON, P.


Lors de leur réunion du 3 novembre à Nice, les dirigeants du G20 ont adopté dix principes de haut niveau sur la protection des consommateurs dans le domaine des services financiers. Ces principes ont pour objectif de participer au rétablissement de la confiance des consommateurs et à l’amélioration du fonctionnement des marchés.

Suggested Citation

  • de CHATILLON, P. & LESPIAU, P., 2011. "La protection de la clientèle : une préoccupation grandissante au niveau international," Bulletin de la Banque de France, Banque de France, issue 186, pages 85-88.
  • Handle: RePEc:bfr:bullbf:2011:186:06

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    protection des consommateurs; services financiers; G20.;

    JEL classification:

    • D18 - Microeconomics - - Household Behavior - - - Consumer Protection
    • D64 - Microeconomics - - Welfare Economics - - - Altruism; Philanthropy; Intergenerational Transfers
    • F13 - International Economics - - Trade - - - Trade Policy; International Trade Organizations
    • G28 - Financial Economics - - Financial Institutions and Services - - - Government Policy and Regulation
    • I22 - Health, Education, and Welfare - - Education - - - Educational Finance; Financial Aid


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