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Emotional Intelligence and Customer Satisfaction in Deposit Money Banks: A Conceptual Review

Author

Listed:
  • Atimba Oboko I.

    (Department of Business Management and Entrepreneurship, Ebonyi State University, Nigeria)

  • Dr. Theresa Dikan Bisong

    (Department of Business Administration, University of Cross River State, Nigeria)

  • Dr. Mary Odu

    (Department of Business Administration, University of Cross River State, Nigeria)

  • Eyo Felicia Nakanda

    (Department of Business Administration, University of Cross River State, Nigeria)

  • Iyamba Godswill Francis

    (Department of Business Administration, University of Cross River State, Nigeria)

Abstract

The study examined emotional intelligence and customer satisfaction in Akwa Ibom State. The specific objectives were to: examine the effect of self-awareness, self-management, and social awareness on customer satisfaction of deposit money banks in Akwa Ibom State. This study adopted conceptual Review methods. Information was obtained from secondary sources using published journals. Based on the conceptual review, it was revealed that self-awareness, self-management, social awareness have effect on customer satisfaction of deposit money banks in Akwa Ibom State. The study recommended that Managers should create an environment of confidence and equality, and their feature of self-regulation is crucial in terms of a competitive viewpoint. Managers need to effectively direct the relationships, but it is the social skills that make such relations possible. Managers should show a great deal of sympathy, as a key part of management, with their surrounding individuals.

Suggested Citation

  • Atimba Oboko I. & Dr. Theresa Dikan Bisong & Dr. Mary Odu & Eyo Felicia Nakanda & Iyamba Godswill Francis, 2026. "Emotional Intelligence and Customer Satisfaction in Deposit Money Banks: A Conceptual Review," Frontiers in Management Science, Paradigm Academic Press, vol. 5(1), pages 1-6, January.
    • Handle: RePEc:bdz:frmans:v:5:y:2026:i:1:p:1-6
    DOI: 10.63593/FMS.2788-8592.2026.01.001
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