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Emotional Quotient at Workplace: A Study of Corporate Employees

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  • Dr. Anisha

    (Shri Ram College of Commerce, University of Delhi, New Delhi, Delhi, India)

Abstract

Emotional intelligence (EI) plays a crucial role in personal effectiveness and workplace productivity. This study examines EI among employees in the Indian corporate sector, focusing on gender differences, job profiles, work experience, and age. Drawing on Singh’s (2003) indigenous framework, EI data were collected from 52 employees. Results showed that overall EI levels are high, with emotional competency being the strongest attribute. Emotional sensitivity and emotional maturity were found to be the least developed. HR employees exhibited the highest EI, while IT employees scored moderately. Findings suggest that competency develops rapidly through training, whereas maturity and sensitivity evolve through experience and cultural conditioning. The research suggests role-specific EI development programs to enhance empathy, emotion regulation, and interpersonal effectiveness in Indian corporate settings.

Suggested Citation

  • Dr. Anisha, 2025. "Emotional Quotient at Workplace: A Study of Corporate Employees," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 9(9), pages 8934-8941, September.
    • Handle: RePEc:bcp:journl:v:9:y:2025:issue-9:p:8934-8941
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    References listed on IDEAS

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    1. Minakshi Nagar, 2017. "Role of Demographic Factors in Emotional Intelligence: An Empirical Study of Bank Managers," Indian Journal of Commerce and Management Studies, Educational Research Multimedia & Publications,India, vol. 8(3), pages 26-32, September.
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