Employee Engagement through Transformational Leadership: Strategy for Creating a Thriving Team in the Banking Sector of Canada

This paper examined the influence of transformational leadership on employee engagement as a strategic driver for organizational success. It is evident that human resources management is a primary challenge in banking and is critical to organizational effectiveness. This study investigated the research question through a secondary literature review, using the four components of transformational leadership to better understand how bank employees perceive transformational leadership behaviours related to employee engagement. Since employee engagement is regarded as a suitable metric for assessing the well-being of employees, particularly those in the service industry, management is expected to understand how to create an engaged workforce and the best way to achieve employee involvement and commitment. It is argued that a leader’s ability can influence several aspects of the employee experience, including customer care, engagement, and productivity. However, developing leadership skills is one way to enable workers to experience care and contribute to the overall vision within the banking industry where this research was conducted. Therefore, this study investigated how TL creates a thriving team by focusing on TL features and employee experience concerning work engagement in the banking sector to enhance competitive advantage and improve team leadership, people management, and collaboration competencies.