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Understanding Residents’ Resistance Towards Tourism: The Mediating Role of Attitudes in Response to Perceived Congestion and Pressure on Public Services

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  • Nur Fatin Nadzirah Abdullah

    (Faculty of Hotel and Tourism Management, Universiti Teknologi MARA Melaka, Malaysia)

  • Nurjanatun Safiah Mohd Yusaini

    (Faculty of Hotel and Tourism Management, Universiti Teknologi MARA Melaka, Malaysia)

  • Aziean Jamin

    (Faculty of Hotel and Tourism Management, Universiti Teknologi MARA Melaka, Malaysia)

Abstract

This study investigates residents' resistance to tourism and the mediating role of attitudes in response to perceived congestion and pressure on public services. A quantitative survey was conducted with 221 residents from Kuala Lumpur, Melaka, and Penang, using a 5-point Likert scale to measure responses. The results indicate that attitudes towards tourists significantly influence resistance to tourism (β = 0.556, p < 0.001). Congestion in public spaces indirectly affects resistance through attitudes towards tourists, with partial mediation observed (β = 0.116, p = 0.005). Pressure on public services also affects attitudes towards tourists (β = 0.544, p < 0.001) and subsequently, resistance to tourism (β = 0.226, p = 0.009), with full mediation observed in this relationship (β = 0.303, p < 0.001). The findings highlight the critical role of residents' attitudes in shaping their resistance to tourism, particularly in response to infrastructural pressures, offering valuable insights for policymakers aiming to manage tourism's social impact.

Suggested Citation

  • Nur Fatin Nadzirah Abdullah & Nurjanatun Safiah Mohd Yusaini & Aziean Jamin, 2025. "Understanding Residents’ Resistance Towards Tourism: The Mediating Role of Attitudes in Response to Perceived Congestion and Pressure on Public Services," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 9(8), pages 6277-6286, August.
    • Handle: RePEc:bcp:journl:v:9:y:2025:issue-8:p:6277-6286
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