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Understanding Job Satisfaction in Malaysia’s Security Enforcement Services: A Quantitative Analysis of Key Predictors

Author

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  • Alice Nurizza AB AZIZ

    (Faculty of Business Management, University College of MAIWP International (UCMI), Kuala Lumpur Malaysia)

  • Sharniza RUSLAN

    (Faculty of Business Management, University College of MAIWP International (UCMI), Kuala Lumpur Malaysia)

  • Nelly Sharina ABDUL KARIM

    (Faculty of Business Management, University College of MAIWP International (UCMI), Kuala Lumpur Malaysia)

  • Syazwan Syah ZULKIFLY

    (School of Business Management, Universiti Utara Malaysia, Sintok, Kedah, Malaysia)

Abstract

Job satisfaction plays a crucial role in maintaining the effectiveness, morale, and retention of personnel in security and enforcement services. This study investigates the influence of self-efficacy, job involvement, and organizational commitment on job satisfaction among security and enforcement personnel in two urban districts in Malaysia. A quantitative, cross-sectional design was employed, with data collected from 120 respondents through standardized self-administered questionnaires. Validated instruments measured self-efficacy, job involvement, organizational commitment, and job satisfaction. Data were analyzed using Pearson correlation and multiple regression in SPSS version 20. Results revealed that all three predictors were significantly and positively related to job satisfaction (p < .01). Regression analysis indicated that job involvement emerged as the strongest predictor (β = .382), followed by organizational commitment (β = .250) and self-efficacy (β = .217), collectively explaining 37.7% of the variance in job satisfaction. These findings highlight the need for targeted strategies to enhance employee engagement, foster organizational loyalty, and build individual confidence to improve job satisfaction in the security and enforcement sector. The study offers practical implications for human resource policies, leadership approaches, and training programs in similar high-demand occupational contexts.

Suggested Citation

  • Alice Nurizza AB AZIZ & Sharniza RUSLAN & Nelly Sharina ABDUL KARIM & Syazwan Syah ZULKIFLY, 2025. "Understanding Job Satisfaction in Malaysia’s Security Enforcement Services: A Quantitative Analysis of Key Predictors," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 9(8), pages 4770-4778, August.
    • Handle: RePEc:bcp:journl:v:9:y:2025:issue-8:p:4770-4778
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    References listed on IDEAS

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    1. Salim Musabah Bakhit Al Zefeiti & Noor Azmi Mohamad, 2017. "The Influence of Organizational Commitment on Omani Public Employees’ Work Performance," International Review of Management and Marketing, Econjournals, vol. 7(2), pages 151-160.
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