The Implementation of Micro-credential in Arabic Language Courses for Tourism Industry

The tourism industry in Malaysia is experiencing increasing demand for Arabic-speaking professionals due to the growing number of tourists from the Middle East. However, traditional Arabic courses often lack flexibility and practicality, especially for learners with time and work constraints. To address this, a micro-credential-based Arabic language course tailored to the tourism industry was developed. The main objective of this study was to evaluate the implementation of this course, focusing on three components: reading comprehension, grammar skills, and the use of teaching videos as instructional tools. This study employed a quantitative research design using a descriptive survey method. A structured questionnaire was distributed online via the uFuture platform to 100 students enrolled in the micro-credential course. Items were measured using a five-point Likert scale, and the questionnaire demonstrated high reliability with a Cronbach’s Alpha of 0.87. Data were analyzed using SPSS version 29.0, applying descriptive statistics such as mean, standard deviation, and ranking. The findings revealed high student satisfaction across all components, with mean scores exceeding 4.5. For H₀₠, results showed that students achieved high levels of reading comprehension and grammar skills, particularly in Lesson 5 (R3 mean = 4.82). For H₀₂, teaching videos (TV) emerged as the most effective component, with the highest overall mean of 4.64, supporting the hypothesis of significant differences in effectiveness between components. In conclusion, this study affirms the potential of micro-credentials to enhance Arabic language learning in professional contexts, offering a flexible and industry-relevant approach aligned with the goals of lifelong learning and employability.