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Beyond the Package: Reviewing the Performance Index of Courier Companies as Third-Party Logistics Providers

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  • Mohd Fairuz Mohd Aakip

    (Malaysia Institute of Transport (MITRANS), Universiti Teknologi MARA (UiTM), 40450 Shah Alam, Selangor, Malaysia Ninja Logistics Sdn Bhd, Level 14, West Tower, Wisma Consplant 1, Jalan Ss 16/4, 47500 Subang Jaya Selangor)

  • Nur Farizan Tarudin

    (Malaysia Institute of Transport (MITRANS), Universiti Teknologi MARA (UiTM), 40450 Shah Alam, Selangor, Malaysia Faculty of Business and Management, Universiti Teknologi MARA (UiTM), Kampus Puncak Alam, Selangor, Malaysia Faculty of Maritime Studies, Universiti Malaysia Terengganu, Kuala Nerus Terengganu, Malaysia)

  • Rudiah Md Hanafiah

    (Faculty of Maritime Studies, Universiti Malaysia Terengganu, Kuala Nerus Terengganu, Malaysia)

Abstract

The modernization and digitization of businesses have significantly influenced the growth of the courier industry in Malaysia and globally. In today’s dynamic business environment, rapid shifts in operational processes have increased the demand for strategic partnerships to ensure sustainability in the digital age. Among these, collaboration with third-party logistics (3PL) providers has become a critical component of supply chain management. The integration of 3PL services, whether through contract logistics or outsourcing demonstrates the need for businesses to remain adaptable, particularly with the rise of e-commerce. While courier companies have traditionally been part of the logistics landscape, the evolving nature of logistics management now necessitates deeper engagement with 3PL providers. Consequently, organizations must carefully evaluate the performance and suitability of such partnerships before implementation. This study aims to review existing performance metrics within the 3PL sector and identify key factors that contribute to effective performance measurement. The ultimate goal is to develop relevant performance indicators tailored to courier companies operating in 3PL environments.

Suggested Citation

  • Mohd Fairuz Mohd Aakip & Nur Farizan Tarudin & Rudiah Md Hanafiah, 2025. "Beyond the Package: Reviewing the Performance Index of Courier Companies as Third-Party Logistics Providers," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 9(7), pages 1049-1055, July.
    • Handle: RePEc:bcp:journl:v:9:y:2025:issue-7:p:1049-1055
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