The Role of Policy Makers in Improving Servant Leadership in the Implementation of Emerging Technologies in Some Selected Nigerian Telecommunication Companies

The effective integration of emerging technologies in public institutions relies heavily on policymakers’ servant leadership qualities. This study investigates policymakers’ roles in improving servant leadership during the implementation of emerging technologies in selected Nigerian telecommunication companies. Both quantitative and qualitative research approaches were used. The survey interviewed 425 policymakers and stakeholders, while 22 Focus Group Discussions (FGDs) were also conducted. Data collected through questionnaires were analyzed using descriptive and inferential statistics, while the FGDs conducted were recorded, transcribed, and analyzed using thematic analysis to identify key themes and insights. The results show that 85% of respondents believe servant leadership is crucial for successful technology implementation, while 90% agree that policymakers’ servant leadership behaviors positively impact stakeholders’ trust and collaboration. The findings highlight the significance of policymakers’ servant leadership in promoting innovation, trust, and collaboration among stakeholders. Recommendations include prioritizing servant leadership training, fostering open communication, and encouraging active participation in decision-making. This study’s implications provide valuable insights for policymakers, public administrators, and scholars seeking to enhance emerging technology implementation in public institutions.