Empowering the Elderly in a Digital World: The Crucial Role of In-Person Technology Support

This research paper examines the increasing role of technology in the lives of elderly individuals, highlighting both the opportunities and challenges this presents. The primary objective is to explore the patterns of technology adoption among older adults, identify the specific difficulties they encounter in the digital realm, and evaluate the effectiveness of in-person technology support in bridging the digital divide and mitigating risks, particularly online scams. The methodology employed is a review of existing literature on technology adoption by seniors, the challenges they face, the impact of online scams, and the effectiveness of in-person support programs. The findings indicate a growing adoption of smartphones, tablets, and computers among the elderly, yet significant hurdles remain concerning usability, accessibility, and fear of technology. Furthermore, older adults are increasingly targeted by sophisticated online scams, leading to substantial financial and emotional distress. The research emphasizes the significant positive impact of in-person technology support, such as training sessions and workshops, in improving digital literacy, building confidence, and empowering seniors to identify and avoid online threats. Consistent human interaction and personalized guidance are crucial for fostering digital inclusion and creating a trusted environment for learning and seeking help. The conclusion underscores the necessity of prioritizing and investing in in-person technology support programs to enable elderly individuals to live more connected, independent, and secure lives in an increasingly digital world.