Assessment of Air Transport Workers’ Motivation and Sustainable Service Delivery in Akanu Ibiam International Airport, Enugu

The research is aimed at workers’ motivation and productivity in terms of good services delivery in the Aviation Sector as observed in Akanu Ibiam International Airport, Enugu. The specific objectives include ascertaining whether poor material incentive affect workers’ attitude to work; and if leadership account for the high/low productivity of workers’ in the International Airport. The study was carried out with adoption of the hypotheses that poor material incentives affect workers’ attitude to work, and poor leadership account for low productivity of workers in the Akanu Ibiam International Airport, Enugu. Human Relations Management Theory was used as the theoretical framework of analysis. The results of the finding reveal that: there is no comprehensive package of incentives for staff in Akanu Ibiam International Airport, Enugu. However, the available incentives have spurred the workers to have a positive attitude to work and this has resulted to the available good service delivery in the enterprise. Also, there is good leadership in terms of having leaders that have good leadership qualities and good leadership styles in Akanu Ibiam International Airport, Enugu. The efforts of these leaders have impacted positively on the organizations’ effectiveness, efficiency and good service delivery. It is concluded that human resources management is the tripod upon which the management of organizations based. As such, relevant recommendations to the findings were adequately presented.