IDEAS home Printed from https://ideas.repec.org/a/bcp/journl/v9y2025i1p4909-4918.html
   My bibliography  Save this article

The Evaluation of Performances Measurement System in Property Management in High-Rise Residential Building

Author

Listed:
  • Miftah Farhi Musa

    (Department of Valuation & Property Services, Kuala Lumpur City Hall (DBKL), Kuala Lumpur, MALAYSIA)

  • Muhammad Azwan Sulaiman

    (Real Estate Studies, College of Built Environment, University Teknologi MARA, Shah Alam, Selangor, MALAYSIA)

  • Muhammad Nazim Alias

    (Real Estate Studies, College of Built Environment, University Teknologi MARA, Shah Alam, Selangor, MALAYSIA)

  • Mohamad Isa Abdullah

    (Real Estate Studies, College of Built Environment, University Teknologi MARA, Shah Alam, Selangor, MALAYSIA)

Abstract

Research on the status of the property management profession in Malaysia found that only 30 percent of property managers use efficiency as their management tool. Furthermore, property managers primarily focus on performance variables that are easily and conveniently accessible. The fundamental issues related to the techniques and approaches concerned are generally taken lightly by the practitioners, leading to the inefficiency of maintenance management practices in the market today. So, the goal of this study is to look into how performance measurements can be used and how well existing PM models work in real life by using examples from high-rise apartment buildings. We aim to achieve these objectives by evaluating and analysing the perceptions of property managers from eleven (11) areas in Kuala Lumpur. We distributed questionnaires using quantitative methods to 72 property management organisations that manage high-rise residential properties in Kuala Lumpur. The research shows that most of the people who answered used Key Performance Indicator (KPI) as a performance measurement system (PMS). Choosing to use a PMS in property management is what makes it happen. There is a positive relationship between performance measurement systems (PMS) and property management organisations. This paper provides important research that uncovered the industry scenario and the property managers’ key perceptions. We anticipate significant benefits from this research, which can serve as valuable information on high-rise residential buildings.

Suggested Citation

  • Miftah Farhi Musa & Muhammad Azwan Sulaiman & Muhammad Nazim Alias & Mohamad Isa Abdullah, 2025. "The Evaluation of Performances Measurement System in Property Management in High-Rise Residential Building," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 9(1), pages 4909-4918, January.
  • Handle: RePEc:bcp:journl:v:9:y:2025:i:1:p:4909-4918
    as

    Download full text from publisher

    File URL: https://www.rsisinternational.org/journals/ijriss/Digital-Library/volume-9-issue-1/4909-4918.pdf
    Download Restriction: no

    File URL: https://rsisinternational.org/journals/ijriss/articles/the-evaluation-of-performances-measurement-system-in-property-management-in-high-rise-residential-building/
    Download Restriction: no
    ---><---

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bcp:journl:v:9:y:2025:i:1:p:4909-4918. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Dr. Pawan Verma (email available below). General contact details of provider: https://rsisinternational.org/journals/ijriss/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.