Level of Satisfaction of Hypertensive Patient Receiving Health Services from Hypertension & Research Centre Rangpur

Background: Hypertension (HTN) is a common disease among patients who visit primary healthcare clinics. Because uncontrolled hypertension (HTN) is linked to higher rates of morbidity and death, better control of HTN can result from understanding its risk factors and adhering to prescribed treatment. Objective: In this study, we aimed to determine the level of satisfaction of hypertensive patient receiving health Services from Hypertension & Research Centre Rangpur. Methodology: A descriptive cross-sectional study was conducted to find out level of satisfaction of hypertensive patient receiving health Services from Hypertension & Research Centre Rangpur. A purposive type sampling technique was used to select the participants. Results : Among 321 hypertensive patients , most were in the age group of 50-59years (26.48%), and most of them were educated up to secondary level(23.7%) .Large portion patients reported Treatment system of Hypertension & Research Centre Rangpur were very good(44%), Behavior & attitude of doctors were very good (47%), Communication system (44%), evaluation checkup (44%), managerial service (49%), Calendar, leaflet distribution (47%) were good and record system (46%), helpful rank (47%), Discipline system (45%) and the total environment (58%) were very good. Also, most of the patients (97.2%) were overall satisfied by background characteristics. Conclusions: A good level of satisfaction was observed among patients of HTN in Hypertension & Research Centre Rangpur with respect to treatment system, behavior, communication, checkup, information, managerial service & total environment, slight dissatisfaction were directed to laboratory & waiting facilities, supportive attitudes. This high satisfaction level accounts for the high adherence to the treatment plan.