Big Data Initiative in Government Sector: A Case Study Investigation

Currently, firms are using Big Data to surpass their competitors. All current rivals and future entrants will use the strategies derived from the analysed data to compete, adapt, and derive value across various sectors. Numerous advantages might be recognized while executing a Big Data initiative. In Malaysia, the discourse and implementation of the Big Data concept remain limited. The study intends to explore the use of the Big Data initiative in the government sector of Malaysia. The research aims to address three main questions: (1) the factors influencing the effective implementation of Big Data initiatives in the government sector, (2) the benefits gained from these initiatives, and (3) the challenges faced during implementation. The implementation of Big Data initiatives within the Malaysian government sector at Organization X has been used as a case study. Organization X will serve as the case study, and a qualitative research approach was employed, utilizing interviews to gather insights on success factors, advantages, and obstacles associated with Big Data initiatives. Findings from three in-depth interviews reveal that Big Data initiatives enhance service delivery within the government sector and identify specific areas for improvement. The study concludes by offering strategic recommendations to enhance Big Data integration and impact in the Malaysian public sector, emphasizing the importance of supportive policies for data sharing reduced bureaucratic barriers, and expanding Big Data initiatives across sectors, in improving governmental efficiency and service delivery. These findings provide a foundation for policy development and strategic planning for Big Data implementation within government contexts.