Influence of Inclusiveness Management on Hospital Performance in Level 5 Hospitals in Kiambu County, Kenya

Effective leadership practices promote organizational commitment, enhance job satisfaction among employees, and boost individual productivity, leading to improved organizational performance. Conversely, poor leadership has been linked to strikes and lack of commitment among health workers, resulting in loss of lives and sub-optimal health and customer services. This study aimed to evaluate the influence of leadership practices on the performance of level 5 hospitals in Kiambu County, Kenya, specifically focusing on Thika, Kiambu, and Gatundu hospitals. This study utilized a descriptive cross-sectional survey design, employing quantitative methods by administrating questionnaires. The study employed stratified sampling to a sample 254 respondents drawn from a target population of 750 healthcare professionals, including medical officers, nurses, clinical officers, pharmacists, HRIOs, and administrative officers. Data was analyzed using both descriptive and inferential statistics to assess the relationship between inclusiveness management practices and hospital performance. The study surveyed 254 hospital staff, revealing a predominantly female workforce (72.1%) with a balanced age distribution, where the largest groups were aged 25-29 and over 50 years (both 19.8%). Nurses formed the majority (67.4%), and most staff held diplomas (43.0%). Key findings highlighted that). The results showed that Diversity Inclusiveness Management was the most significant predictor of hospital performance, with a strong positive correlation (r = .760, p