The Reward System of Selected BPO Companies Related to Their Experiences in Achieving Company Objectives

During this time of the pandemic, the business process outsourcing (BPO) Industry became more evident and the most applied job for the Filipino people, most especially those youths who stopped studying due to the struggles during Covid-19. But because of different problems brought by the pandemic, the stress of the BPO employees weighs more than before, which could affect their work performance toward achieving company objectives. This study aims to know how the reward system in BPO companies can affect both call center agents and the company’s Human Resource Manager, based on their experiences. Guide questionnaires were used and one-on-one interviews were conducted to gather necessary information and their experiences about the said topic. From the analysis, it is found that implementing a rewards system in a BPO company can boost employees’ morale, reduce attrition rate, and has negative and positive effects on the employees. The study will be significant, primarily for both call center agents and the human resource managers of every BPO company, because this will help them to know different perspectives of both stated positions, about how reward systems and/or incentives affect their performance toward achieving company objectives, most specially this time of the pandemic.