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The Symbiosis between E-commerce and Courier Services in Modern Conditions

Author

Listed:
  • Donka Zhelyazkova
  • Desislava Grozdeva

Abstract

The purpose of this paper is to trace the contemporary condition and mutual dependence of e-commerce and courier services, as well as perspectives for their development. Thus, it is necessary to examine the current state of e-commerce and courier companies faced with the challenge of working together to achieve high market shares and satisfy customer requirements, both in terms of products exchanged with sellers and services provided by couriers. Based on research carried out for the 2014–2024 period, we reach the conclusion that the trends for both e-commerce and courier services have been positive, with trade ahead in its development. The main prospects we associate with the future of courier services concern a reduction of human participation in delivery processes under the influence of technological developments in the form of robotics, artificial intelligence, big data and analytics, transport management systems, etc.

Suggested Citation

  • Donka Zhelyazkova & Desislava Grozdeva, 2025. "The Symbiosis between E-commerce and Courier Services in Modern Conditions," Economic Thought journal, Bulgarian Academy of Sciences - Economic Research Institute, issue 3, pages 370-387.
    • Handle: RePEc:bas:econth:y:2025:i:3:p:370-387
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    References listed on IDEAS

    as
    1. Joanna Ejdys & Aleksandra Gulc, 2020. "Trust in Courier Services and Its Antecedents as a Determinant of Perceived Service Quality and Future Intention to Use Courier Service," Sustainability, MDPI, vol. 12(21), pages 1-18, October.
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    More about this item

    JEL classification:

    • L81 - Industrial Organization - - Industry Studies: Services - - - Retail and Wholesale Trade; e-Commerce
    • L87 - Industrial Organization - - Industry Studies: Services - - - Postal and Delivery Services

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