IDEAS home Printed from https://ideas.repec.org/a/aza/jdsmm0/y2023v10i4p312-325.html
   My bibliography  Save this article

Disruptive and destructive? A typology of social bots in public relations

Author

Listed:
  • Choong, Janica

    (B2-20, Merchant Square, Malaysia)

  • Wang, Ming (Bryan)

    (College of Journalism & Mass Communications, USA)

Abstract

While social bots have the potential to become virtual influencers and shape online conversations about organisations, the public relations (PR) industry is largely not prepared for them. This paper provides a working definition of social bots in the context of strategic communication, reviews the use of social bots in PR and proposes a typology of social bots along two dimensions: intent and autonomy. The paper discusses major types of social bots in the PR industry and offers illustrative examples.

Suggested Citation

  • Choong, Janica & Wang, Ming (Bryan), 2023. "Disruptive and destructive? A typology of social bots in public relations," Journal of Digital & Social Media Marketing, Henry Stewart Publications, vol. 10(4), pages 312-325, March.
    • Handle: RePEc:aza:jdsmm0:y:2023:v:10:i:4:p:312-325
    as

    Download full text from publisher

    File URL: https://hstalks.com/article/7729/download/
    Download Restriction: Requires a paid subscription for full access.
    File URL: https://hstalks.com/article/7729/
    Download Restriction: Requires a paid subscription for full access.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    More about this item

    Keywords

    social bots; public relations; AI; new technology; social media;
    All these keywords.

    JEL classification:

    • M3 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:aza:jdsmm0:y:2023:v:10:i:4:p:312-325. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Henry Stewart Talks (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.