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The interplay of website aesthetics and information quality on website trust

Author

Listed:
  • Jha, Subhash
  • Royne, Marla B.
  • Kesharwani, Ankit

Abstract

This study examines the role of website aesthetics and information quality on website trust based on the tenets of signalling theory and the cue-diagnostics framework. A conceptual framework is developed that differentiates between extrinsic and intrinsic cues and suggests that the importance of one cue depends on the presence of the other cues in the online environment. The framework is then used to investigate the relative and moderating impacts of website aesthetics on website trust in the presence of information quality. Using data from a cross-sectional survey, this study demonstrates that website aesthetics and information quality have a positive impact on website trust, but the effect of website aesthetics on website trust is stronger relative to the effect of information quality. The study also finds that website aesthetics moderates the relationships between information quality and website trust such that the effect of information quality on website trust is weaker for the website with more appealing website aesthetics than for the website with less appealing website aesthetics. Such results have important theoretical implications for academicians and managerial implications for online businesses.

Suggested Citation

  • Jha, Subhash & Royne, Marla B. & Kesharwani, Ankit, 2014. "The interplay of website aesthetics and information quality on website trust," Journal of Digital & Social Media Marketing, Henry Stewart Publications, vol. 2(3), pages 269-280, November.
    • Handle: RePEc:aza:jdsmm0:y:2014:v:2:i:3:p:269-280
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    More about this item

    Keywords

    website aesthetics; information quality; website trust; signalling theory; extrinsic cue; intrinsic cue;
    All these keywords.

    JEL classification:

    • M3 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising

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