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Analysis Of The Relationship Between The Quality Of Health Services Dimensions At The Tertiary Level Of Healthcare

Author

Listed:
  • Aldin Brajic

    (University of Tuzla, Faculty of Economics)

  • Samira Dedic

    (University of Tuzla, Faculty of Economics)

  • Saliha Brajic

    (University of Tuzla, Faculty of Economics)

Abstract

The tertiary level of healthcare should provide highly specialized health service that includes the most complex methods and procedures of diagnosis, treatment, and rehabilitation. Accordingly, the quality of services at this level of healthcare should be at the highest level, and managers should own and implement a quality management system. The aim of this paper is to examine the relationship between the dimensions of the quality of health services at the tertiary level of healthcare in Bosnia and Herzegovina, measured from the perspective of healthcare users. The central hypothesis is: "There is a statistically significant correlation between dimensions of the health services quality at the tertiary level of healthcare in Bosnia and Herzegovina." The research was conducted through a survey on a stratified sample of 1,022 health services users of all 5 tertiary clinical centers in B&H. The research established a statistically significant correlation between the observed dimensions of health services quality: tangibility, reliability, response, security and empathy. The obtained results can be used by clinical management to implement a quality management system and improve healthcare services quality.

Suggested Citation

  • Aldin Brajic & Samira Dedic & Saliha Brajic, 2022. "Analysis Of The Relationship Between The Quality Of Health Services Dimensions At The Tertiary Level Of Healthcare," Economic Thought and Practice, Department of Economics and Business, University of Dubrovnik, vol. 31(1), pages 101-123, june.
    • Handle: RePEc:avo:emipdu:v:31:y:2022:i:1:p:101-123
    DOI: 10.17818/EMIP/2022/1.5
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    More about this item

    Keywords

    tertiary level of healthcare; quality of services; healthcare users; descriptive statistics; correlation analysis;
    All these keywords.

    JEL classification:

    • C12 - Mathematical and Quantitative Methods - - Econometric and Statistical Methods and Methodology: General - - - Hypothesis Testing: General
    • C29 - Mathematical and Quantitative Methods - - Single Equation Models; Single Variables - - - Other
    • D19 - Microeconomics - - Household Behavior - - - Other
    • I18 - Health, Education, and Welfare - - Health - - - Government Policy; Regulation; Public Health

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