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Factor Affecting Job Satisfaction Ofemployees In The Hotelindustry- The Job Satisfaction Scale Developed


  • Ilke Kaya

    () (Anadolu University)


This study aims to (1) determine the levels of employee job satisfaction and (2) develop a scale to correctly measure employee job satisfaction in the hospitality and tourism industry. The sample of study includes employees of 3, 4 and 5-star hotel working in the Easthern Mediterranean Region of Turkey. Factor dimensions of the scale developed are “Communication and Integrity†, “Promotion†, “Supervisors†, “the Nature of Work (1)†, “the Nature of Work (2)†, “ Wages and Benefits†, “Independence†, “ Management†. The study findings suggested that the most important factors which affect job satisfaction of employees were “Supervisors†, “the Nature of Work†, “Communication and Integrity†. The findings further suggested that psychological and social factors (the nature of work) were more effective than economical factors (example, pay) on employee attitudes. The conclusions suggested that employees who had higher levels of education were less satisfied than employees who had lower levels of education. Another finding of the study is that employees who are employed in the food and beverage department, due to their high workload, were less satisfied than employees who are working other departments of hotels. In this research, overall job satisfaction of employees were high and their intent to quit scores were low.

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  • Ilke Kaya, 2007. "Factor Affecting Job Satisfaction Ofemployees In The Hotelindustry- The Job Satisfaction Scale Developed," Anadolu University Journal of Social Sciences, Anadolu University, vol. 7(2), pages 355-372, December.
  • Handle: RePEc:and:journl:v:7:y:2007:i:2:p:355-372

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    References listed on IDEAS

    1. Sharma, Arun & Stafford, Thomas F., 2000. "The Effect of Retail Atmospherics on Customers' Perceptions of Salespeople and Customer Persuasion:: An Empirical Investigation," Journal of Business Research, Elsevier, vol. 49(2), pages 183-191, August.
    2. David R. Bell & James M. Lattin, 1998. "Shopping Behavior and Consumer Preference for Store Price Format: Why “Large Basket” Shoppers Prefer EDLP," Marketing Science, INFORMS, pages 66-88.
    3. Belk, Russell W, 1975. " Situational Variables and Consumer Behavior," Journal of Consumer Research, Oxford University Press, vol. 2(3), pages 157-164, December.
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    More about this item


    Dimensions of job satisfaction; the Minnesota Satisfaction Questionnaire; the Job Satisfaction Survey; the Communication Satisfaction Questionnaire; the Michigan Organizational Assessment Questinnaire; Hotel employees.;

    JEL classification:

    • J28 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Safety; Job Satisfaction; Related Public Policy
    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism


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