IDEAS home Printed from https://ideas.repec.org/
MyIDEAS: Login to save this article or follow this journal

Research Regarding The Satisfaction Of Bank Services Consumers At Cec Bank S.A

  • Andreea Muntean

    (‘1 Decembrie 1918‘ University of Alba Iulia)

  • Filimon Stremtan

    (‘1 Decembrie 1918‘ University of Alba Iulia)

This paper approaches the problems regarding the satisfaction of bank servicesconsumers in the context in which the market concerning these services is characterized by astrong competition between the providers of these services on one hand and by increasing theconsumers‘ demands and expectations on the other hand. The research is meant to measurethe satisfaction of consumers of banking services at CEC S.A. Alba. Beforehand there wereconducted two exploratory researches, one having as purpose the identification of consumerrequirements regarding bank services, aspects which contribute to the formation of theirsatisfaction, and the other revealing the vision which the bank‘s management staff has onconsumer satisfaction and its importance in maintaining their clients. The results of theselective research led to the conclusion that the majority of the questioned subjects aresatisfied and very satisfied with the banking services provided by CEC S.A.

If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.

File URL: http://oeconomica.uab.ro/upload/lucrari/1320112/47.pdf
Download Restriction: no

Article provided by Faculty of Sciences, "1 Decembrie 1918" University, Alba Iulia in its journal Annales Universitatis Apulensis Series Oeconomica.

Volume (Year): 2 (2011)
Issue (Month): 13 ()
Pages: 47

as
in new window

Handle: RePEc:alu:journl:v:2:y:2011:i:13:p:47
Contact details of provider:

No references listed on IDEAS
You can help add them by filling out this form.

This item is not listed on Wikipedia, on a reading list or among the top items on IDEAS.

When requesting a correction, please mention this item's handle: RePEc:alu:journl:v:2:y:2011:i:13:p:47. See general information about how to correct material in RePEc.

For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Dan-Constantin Danuletiu)

If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

If references are entirely missing, you can add them using this form.

If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.

If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.

Please note that corrections may take a couple of weeks to filter through the various RePEc services.

This information is provided to you by IDEAS at the Research Division of the Federal Reserve Bank of St. Louis using RePEc data.