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Characteristics Of Waiting Line Models €“ The Indicators Of The Customer Flow Management Systems Efficiency


  • Sidonia Otilia Cernea

    (Bogdan Voda University of Cluj-Napoca)

  • Mihaela Jaradat

    (Bogdan Voda University of Cluj-Napoca)

  • Mohammad Jaradat

    (Bogdan Voda University of Cluj-Napoca)


This paper is dedicated to the presentation of the single-channel waiting line systemswith Poisson arrivals and exponential service times.They represent stages of customer flowmanagement processes. Waiting systems are stochastic mathematical models and they represent thedescribing base of the waiting phenomena, service processes, prioritization, etc. Mathematicalmodels of queuing theory present interest in modeling, designing and analysing of nowadaysinformation networks. Increasing trend of their development and emergence of new networktechnologies, impose new requirements regarding the development of new mathematicals waitingmodels. In this paper we merely present the single-channel waiting line model, with example on afast-food restaurant.

Suggested Citation

  • Sidonia Otilia Cernea & Mihaela Jaradat & Mohammad Jaradat, 2010. "Characteristics Of Waiting Line Models €“ The Indicators Of The Customer Flow Management Systems Efficiency," Annales Universitatis Apulensis Series Oeconomica, Faculty of Sciences, "1 Decembrie 1918" University, Alba Iulia, vol. 2(12), pages 1-13.
  • Handle: RePEc:alu:journl:v:2:y:2010:i:12:p:13

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    customer flow; queuing theory; waiting system; waiting line; efficiency;

    JEL classification:

    • A12 - General Economics and Teaching - - General Economics - - - Relation of Economics to Other Disciplines
    • C41 - Mathematical and Quantitative Methods - - Econometric and Statistical Methods: Special Topics - - - Duration Analysis; Optimal Timing Strategies
    • C46 - Mathematical and Quantitative Methods - - Econometric and Statistical Methods: Special Topics - - - Specific Distributions
    • L84 - Industrial Organization - - Industry Studies: Services - - - Personal, Professional, and Business Services


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