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Increasing Services Quality Through Environmental Performance Management


  • Vasile Burja

    (University 1 Decembrie 1918 of Alba Iulia)

  • Camelia Burja

    (University 1 Decembrie 1918 of Alba Iulia)


The qualitative dimension of the service companies’ activities also refers totheir impact over the environment. This aspect is meant to contribute to a sustainableeconomic growth, based on high economic performances, but also on obeying theenvironment protection and preservation requirements. Offering services in harmonywith the sustainable development principles requires the companies to be concerned withmonitoring and controlling the impact of their activities over the environment byadopting an adequate system of eco-management. Through a comparative approach, the article underlines the characteristics of twoof the most used environmental management systems, promoted by the European Union’slegislation, ISO 14001 and EMAS, which must be adopted by the service companies inRomania in order to be compatible with the environmental acquis’ regulations.

Suggested Citation

  • Vasile Burja & Camelia Burja, 2009. "Increasing Services Quality Through Environmental Performance Management," Annales Universitatis Apulensis Series Oeconomica, Faculty of Sciences, "1 Decembrie 1918" University, Alba Iulia, vol. 2(11), pages 1-38.
  • Handle: RePEc:alu:journl:v:2:y:2009:i:11:p:38

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    Cited by:

    1. Christina W. Y. Wong & Chee Yew Wong & Sakun Boon-itt, 2013. "Green Service Practices: Performance Implications and the Role of Environmental Management Systems," Service Science, INFORMS, vol. 5(1), pages 69-84, March.

    More about this item


    environmental performance; services quality ; sustainable development;

    JEL classification:

    • Q56 - Agricultural and Natural Resource Economics; Environmental and Ecological Economics - - Environmental Economics - - - Environment and Development; Environment and Trade; Sustainability; Environmental Accounts and Accounting; Environmental Equity; Population Growth
    • Q57 - Agricultural and Natural Resource Economics; Environmental and Ecological Economics - - Environmental Economics - - - Ecological Economics
    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility


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