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Managing Knowledge In Insurance Companies

Author

Listed:
  • Melinda Plescan

    () (Babes Bolyai University of Cluj-Napoca)

  • Marius Gavriletea

    () (Babes Bolyai University of Cluj-Napoca)

Abstract

Both public and private sector organizations are struggling with knowledge lossresulting from employee turnover. Moreover, costs of recruiting, of lost productivity andtraining to replace employees can reach huge values. Capturing knowledge inside anorganization seems to be one of the main purposes of a knowledge management professional.In the insurance industry, trade secrets, confidential information and valuable ideas are partof the workforce knowledge. Recruiting, selecting, training and managing insurance agentsconstitute a real challenge for insurance companies all over the world, and a sensitive ethics-related issue is the case of insurance agents leaving their employer, in order to transfer to acompetitor insurance company, while trying to take along as many clients as possible fromthe old employer.

Suggested Citation

  • Melinda Plescan & Marius Gavriletea, 2008. "Managing Knowledge In Insurance Companies," Annales Universitatis Apulensis Series Oeconomica, Faculty of Sciences, "1 Decembrie 1918" University, Alba Iulia, vol. 2(10), pages 1-44.
  • Handle: RePEc:alu:journl:v:2:y:2008:i:10:p:44
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    File URL: http://oeconomica.uab.ro/upload/lucrari/1020082/44.pdf
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    References listed on IDEAS

    as
    1. Gavriletea Marius, 2008. "Ethics In The Insurance Industry," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 10(23), pages 194-199, February.
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    More about this item

    Keywords

    knowledge management; insurance companies; ethics;

    JEL classification:

    • G22 - Financial Economics - - Financial Institutions and Services - - - Insurance; Insurance Companies; Actuarial Studies
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation

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