IDEAS home Printed from https://ideas.repec.org/a/aif/journl/v3y2019i3p245-254.html
   My bibliography  Save this article

The Quality Management System in Small and Medium-sized Entities: a field study in the city of São Roque, São Paulo State, Brazil

Author

Listed:
  • Alequexandre Galvez de Andrade
  • Nélio Fernando dos Reis
  • Taune Moreira Geraldo

Abstract

The conquest of the market is related to meet the needs of customers with a focus for the relational orientation. In this scenario the quality is the guarantee that the implicit and explicit needs will be met. The objective of this study is to identify which requirements of quality were used by micro and small businesses in the city of São Roque, São Paulo State. To attain the object, was conducted bibliographic research and field study, with the application of a questionnaire to 52 companies, containing 37 closed questions using a Likert scale. To analyze the data was applied to factor analysis. This study was considered the limit of revenues of up to R$ 4.8 million to set up small business. The results indicate that the operational requirements related to the product, call the legal norms and communication with customers stood in the analysis, which indicates the need to improve the quality management system to achieve total quality. This study can be applied to small business to diagnose their quality systems and consequently improve processes to achieve better results.

Suggested Citation

  • Alequexandre Galvez de Andrade & Nélio Fernando dos Reis & Taune Moreira Geraldo, 2019. "The Quality Management System in Small and Medium-sized Entities: a field study in the city of São Roque, São Paulo State, Brazil," International Journal of Science and Business, IJSAB International, vol. 3(3), pages 245-254.
    • Handle: RePEc:aif:journl:v:3:y:2019:i:3:p:245-254
    as

    Download full text from publisher

    File URL: https://ijsab.com/wp-content/uploads/363.pdf
    Download Restriction: no
    File URL: https://ijsab.com/volume-3-issue-3/2138
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Singh, Vedant & Kumar, Akshay & Singh, Tej, 2018. "Impact of TQM on organisational performance: The case of Indian manufacturing and service industry," Operations Research Perspectives, Elsevier, vol. 5(C), pages 199-217.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Manal Mustafa Dehisat & Zainudin Awang, 2020. "Exploring Items and Developing Instrument for Measuring Organizational Performance among Small Medium Enterprises in Jordan," International Review of Management and Marketing, Econjournals, vol. 10(6), pages 51-57.
    2. Dedi Purbowo & Sunaryo & Nur Prima Waluyowati, 2022. "The effect of leadership on operational performance:The mediating role of quality improvement," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 11(1), pages 108-116, January.
    3. Abbas Al-Refaie & Natalija Lepkova & Mehmet Emre Camlibel, 2022. "The Relationships between the Pillars of TPM and TQM and Manufacturing Performance Using Structural Equation Modeling," Sustainability, MDPI, vol. 14(3), pages 1-17, January.
    4. Muhammad Khuram Khalil & Umaporn Muneenam, 2021. "Total Quality Management Practices and Corporate Green Performance: Does Organizational Culture Matter?," Sustainability, MDPI, vol. 13(19), pages 1-27, October.
    5. Jorge Luis García Alcaraz & Flor Adriana Martínez Hernández & Jesús Everardo Olguín Tiznado & Arturo Realyvásquez Vargas & Emilio Jiménez Macías & Carlos Javierre Lardies, 2021. "Effect of Quality Lean Manufacturing Tools on Commercial Benefits Gained by Mexican Maquiladoras," Mathematics, MDPI, vol. 9(9), pages 1-15, April.
    6. Carla Andrade Arteaga & Raúl Rodríguez-Rodríguez & Juan-José Alfaro-Saiz & María-José Verdecho, 2020. "An ANP-Balanced Scorecard Methodology to Quantify the Impact of TQM Elements on Organisational Strategic Sustainable Development: Application to an Oil Firm," Sustainability, MDPI, vol. 12(15), pages 1-19, August.
    7. Jorge Luis García-Alcaraz & Francisco Javier Flor-Montalvo & Liliana Avelar-Sosa & Cuauhtémoc Sánchez-Ramírez & Emilio Jiménez-Macías, 2019. "Human Resource Abilities and Skills in TQM for Sustainable Enterprises," Sustainability, MDPI, vol. 11(22), pages 1-22, November.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:aif:journl:v:3:y:2019:i:3:p:245-254. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Farjana Rahman (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.