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Total Quality Management Techniques Explored at Carolina Cream and Scott Specialty Foods: A Case Study

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  • Crank, David A.

Abstract

This case study examines the implementation of Total Quality Management (TOM) in two food processing firms. The two firms, which are separate divisions of a large food processor, used different implementation strategies, management leadership and employee empowerment. These strategies are compared on a strengths-and-weaknesses basis. The analysis shows that the context in which TQM is implemented is an important factor when planning such a dramatic strategic change and that the implementation of TQM or any other managerial innovation requires building teamwork and devotion of significant resources by all stakeholders in a company.

Suggested Citation

  • Crank, David A., 1995. "Total Quality Management Techniques Explored at Carolina Cream and Scott Specialty Foods: A Case Study," Journal of Agribusiness, Agricultural Economics Association of Georgia, vol. 13(2), pages 1-22.
    • Handle: RePEc:ags:jloagb:90372
    DOI: 10.22004/ag.econ.90372
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