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New Hypothesis on Service Management within the Global World

Author

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  • Ion PLUMB

    (Bucharest Academy of Economic Studies)

  • Andreea ZAMFIR

    (Bucharest Academy of Economic Studies)

Abstract

World economies have changed into service economies in the last decade, as services became the main dynamic component of economic competition. Therefore, this study explores how the globalization and, moreover, the knowledge-based economy could influence the conceptualization of service management. The findings of this study reveal that some of the hypothesis on service management are no longer valid, being replaced by new hypothesis more suitable within the global world and the knowledge-based economy. The study was carried out by combining a wide variety of sources, such as research papers, literature reviews, conceptual papers and books. The results reported in this research may be used for designing new methods and models for the management of service organizations so as to consider the changes in conceptualizing service management.

Suggested Citation

  • Ion PLUMB & Andreea ZAMFIR, 2011. "New Hypothesis on Service Management within the Global World," Theoretical and Applied Economics, Asociatia Generala a Economistilor din Romania - AGER, vol. 0(1(554)), pages 121-128, January.
    • Handle: RePEc:agr:journl:v:xviii(2011):y:2011:i:1(554):p:121-128
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    Cited by:

    1. Ruxandra Irina POPESCU & Razvan-Andrei CORBOS, 2011. "Successful Strategic Practices in Building Malaysia’s Country Brand," REVISTA ADMINISTRATIE SI MANAGEMENT PUBLIC, Faculty of Administration and Public Management, Academy of Economic Studies, Bucharest, Romania, vol. 2011(16), pages 82-113, June.
    2. Migally WAEL, 2015. "Strategic Human Resources Management And Career Planning," Business Excellence and Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 5(2), pages 17-27, June.
    3. Asser KHAMIS, 2017. "Romanian Higher Education System In Context Of Globalization," Business Excellence and Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 7(1), pages 5-13, March.
    4. Diana ARMEAN & Ana Alexandra GORA, 2017. "Integrated Reporting €“ A New Paradigm Of Corporate Sustainability Reporting," Business Excellence and Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 7(1), pages 45-65, March.
    5. Ana-Claudia Ţapardel & Florin-Alexandru Alexe, 2012. "Strategic Directions for the Bucharest Strategy and City Brand," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 14(Special N), pages 720-737, November.
    6. Sebastian Ion CEPTUREANU, 2015. "Competitiveness Of Smes," Business Excellence and Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 5(2), pages 55-67, June.

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