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Quality Management and the Reform of Public Administration in Several States in South-Eastern Europe. Comparative Analysis

Author

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  • Lucica MATEI

    (National School of Political Studies and Public Administration, Bucharest)

  • Corina-Georgiana LAZĂR

    (National School of Political Studies and Public Administration, Bucharest)

Abstract

The present requirements impose to achieve profound reforms in public administration both in the EU Member States and in the acceding countries from South-Eastern Europe, in view to align at the European Union standards. Public administration reform strategies aimed to identify measures for ensuring the modernization of public administration in order to optimize decision-making, to improve human resource management, public finance, quality of public services by promoting and introducing quality management elements. The objectives aim in this study consist in identifying the quality policies and their implementation, the use of the quality management instruments in practice and the analysis of the impact of the accession process to the European Union, regarding the promotion and development of quality management in the public sector by means of the reform documents and strategies in the analyzed countries. Through the selection of the analyzed countries within the study, we are attempting to offer an overview regarding the introduction and use of the quality management instruments in public administration, as well as their convergence in the South - Eastern European states, EU and non-EU states.

Suggested Citation

  • Lucica MATEI & Corina-Georgiana LAZĂR, 2011. "Quality Management and the Reform of Public Administration in Several States in South-Eastern Europe. Comparative Analysis," Theoretical and Applied Economics, Asociatia Generala a Economistilor din Romania - AGER, vol. 0(4(557)), pages 65-98, April.
    • Handle: RePEc:agr:journl:v:4(557):y:2011:i:4(557):p:65-98
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    Citations

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    Cited by:

    1. Fagadar (Ghisa) Margareta & Deac Claudiu – Florin, 2023. "Aspects Regarding The Measurement Of Management Performance In Local Public Administration," Annals - Economy Series, Constantin Brancusi University, Faculty of Economics, vol. 2, pages 108-117, April.
    2. Nikolaos Varotsis & Ioannis Katerelos, 2020. "Tax behaviour relating to the review of a revised regional tax policy: a study in Greece," Journal of Economic Structures, Springer;Pan-Pacific Association of Input-Output Studies (PAPAIOS), vol. 9(1), pages 1-16, December.
    3. Ruzhdi Halili & Simona Kukovič, 2022. "Organizational and Structural Approaches on Administrative Simplification: The Case of Kosovo," Administrative Sciences, MDPI, vol. 12(1), pages 1-12, January.
    4. Aristotelis Mavidis & Dimitris Folinas, 2022. "From Public E-Procurement 3.0 to E-Procurement 4.0; A Critical Literature Review," Sustainability, MDPI, vol. 14(18), pages 1-23, September.
    5. Ioannidis, Panos, 2015. "Decentralization, Local Government Reforms and Perceptions of Local Actors: The Greek Case," MPRA Paper 66420, University Library of Munich, Germany, revised 04 Sep 2015.

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