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E – Tourism And Tourism Services Consumer Protection


  • Alexandru Nedelea

    (Stefan cel Mare University, Suceava, Romania)

  • Alina Bălan

    () (Stefan cel Mare University, Suceava, Romania)


This article wishes to highlight the electronic tourism and innovation role in tourism industry with impact on economic growth especially by approach of firms. So, tourism firms witch have a website well done have access to a huge tourism market, thus succeeding to present their products and services of interest to a wide range of consumers both at national and international level. Consumer behavior is strongly influenced, observing major mutations; witch requires revision of regulations, particularly in consumer protection. Tourists protection is ensured primarily by tourism organization witch promote e-tourism and secondly by state, with legal regulations. The authors aim to highlight a number of issues relating to the importance electronic procurement of tourism packages, the responsibilities of owners sites, current policy on consumer protection for online travel services or products. Through a rigorous analysis of existing legislation, but also through an exploration of literature, authors have proposed highlighting the main directions to follow to improve consumer protection regulations online tour.

Suggested Citation

  • Alexandru Nedelea & Alina Bălan, 2010. "E – Tourism And Tourism Services Consumer Protection," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 12(28), pages 492-503, June.
  • Handle: RePEc:aes:amfeco:v:12:y:2010:i:28:p:492-503

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    More about this item


    e-tourism; consumer behavior; protection; website; tourism industry;

    JEL classification:

    • L81 - Industrial Organization - - Industry Studies: Services - - - Retail and Wholesale Trade; e-Commerce
    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism
    • O14 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development - - - Industrialization; Manufacturing and Service Industries; Choice of Technology


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