IDEAS home Printed from https://ideas.repec.org/a/aes/amfeco/v11y2009i26p482-494.html
   My bibliography  Save this article

Reliability and Flexibility in the Quality Management of Tourism Products

Author

Listed:
  • Pavel Stanciu

    (University „Stefan cel Mare” Suceava, Romania)

  • Cristian Valentin Hapenciuc

    (University „Stefan cel Mare” Suceava, Romania)

Abstract

During its consolidation as an economic science, tourism has formed its own emergent market, characterized by factors with specific action and heterogeneous elements. On this slightly atypical market the quality of tourism products and services tends to become an element of competitive differentiation. Constantly practicing high standard quality services allows obtaining certain notoriety both for the tourism services providers and for the promoted destination. Continuous monitoring and improvement of tourism products quality must base on the correspondence relation between the satisfaction, perception and tourists’ expectancies. Nowadays tourist wants to be offered multiple choices, to discover the tourism offer suitable to satisfy the most diverse preferences. He is not willing to make any concession regarding the quality of the tourist products he is being offered. His discontents are linked, mainly, to poor performance of the staff training activity, to lack of equipment and facilities compared to the ones present in other states of the European Union and to the infrastructure’s precarious state. In order to emphasize the way of perceiving the tourism products quality among tourists who had visited Bukovina, during December the 20th 2008 and January the 20th 2009, we developed a socio-statistic research on a sample of 151 tourists accommodated in the lodge units within Suceava county. The study results emphasized that because of the global economic crisis, the tourism products quality is more frequently perceived as a differentiation element between tourism agencies, and Romanian tourists stress more then ever this detail. This way, touristic product Bukovina, suggests in an accurate manner the overall image of Romanian tourist reported to services quality level of in the national tourism area.

Suggested Citation

  • Pavel Stanciu & Cristian Valentin Hapenciuc, 2009. "Reliability and Flexibility in the Quality Management of Tourism Products," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 11(26), pages 482-493, June.
    • Handle: RePEc:aes:amfeco:v:11:y:2009:i:26:p:482-494
    as

    Download full text from publisher

    File URL: http://www.amfiteatrueconomic.ro/temp/Article_889.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Alexandru Nedelea, 2005. "The Characteristics and Structure of the Tourism Market," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 7(18), pages 48-55, November.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. POPSA Roxana Elena, 2015. "Evaluating The Possibilities Of Implementing The Quality Management At The Travel Agencies From Sibiu And Hunedoara," Revista Economica, Lucian Blaga University of Sibiu, Faculty of Economic Sciences, vol. 67(3), pages 101-111.
    2. Manuela GOGONEA & Marian Zaharia, 2016. "Considerations Regarding The Employee Satisfaction From Some Hotel Units. An Econometrics Approach," Revista de turism - studii si cercetari in turism / Journal of tourism - studies and research in tourism, "Stefan cel Mare" University of Suceava, Romania, Faculty of Economics and Public Administration - Economy, Business Administration and Tourism Department., vol. 22(22), pages 1-3, December.
    3. Mohamed Ramadan Ragab Abdelhady & Fatma Shaban Sayed Ameen, 2022. "The Socio-Economic Implications of Tourism Sharing Economy," Journal of Tourismology, Istanbul University, Faculty of Economics, vol. 8(2), pages 351-366, December.
    4. Valentin HAPENCIUC & Pavel STANCIU & Iulian CONDRATOV & Ruxandra BEJINARU, 2011. "Valorification Of The Touristic Potential And Of The Intellectual Capital Within The Hospitality Industry - Case Study On The Touristic Area Of Sucevita – Romania," Revista de turism - studii si cercetari in turism / Journal of tourism - studies and research in tourism, "Stefan cel Mare" University of Suceava, Romania, Faculty of Economics and Public Administration - Economy, Business Administration and Tourism Department., vol. 11(11), pages 65-70, December.
    5. Ildiko IOAN & Carmen Valentina RADULESCU & Florina BRAN, 2014. "Romanian Rural Tourism: Status And Prospects By Innovative Organizational Approaches," Revista de turism - studii si cercetari in turism / Journal of tourism - studies and research in tourism, "Stefan cel Mare" University of Suceava, Romania, Faculty of Economics and Public Administration - Economy, Business Administration and Tourism Department., vol. 17(17), pages 15-21, June.
    6. Zennübe Işık & Ahmet Çavuş, 2022. "The Relationship Between Sales Success and Soft Success Factors in Travel Agencies," Journal of Tourismology, Istanbul University, Faculty of Economics, vol. 8(2), pages 301-321, December.
    7. Amelia Bucur, 2018. "The Entropy Of The Sustainable Development Of Rural Tourism Organizations In The Context Of Collaborative Economy," Annals - Economy Series, Constantin Brancusi University, Faculty of Economics, vol. 2, pages 65-75, April.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Valentin HAPENCIUC & Pavel STANCIU & Iulian CONDRATOV & Ruxandra BEJINARU, 2011. "Valorification Of The Touristic Potential And Of The Intellectual Capital Within The Hospitality Industry - Case Study On The Touristic Area Of Sucevita – Romania," Revista de turism - studii si cercetari in turism / Journal of tourism - studies and research in tourism, "Stefan cel Mare" University of Suceava, Romania, Faculty of Economics and Public Administration - Economy, Business Administration and Tourism Department., vol. 11(11), pages 65-70, December.

    More about this item

    Keywords

    tourism services quality; touristic product; touristic reliability; safe tourism; tourism satisfaction;
    All these keywords.

    JEL classification:

    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism
    • L84 - Industrial Organization - - Industry Studies: Services - - - Personal, Professional, and Business Services

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:aes:amfeco:v:11:y:2009:i:26:p:482-494. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Valentin Dumitru (email available below). General contact details of provider: https://edirc.repec.org/data/aseeero.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.