The Reasssesment of the Service Quality System within the Romanian Hotel Industry – a Premise for Increasing the Competition of the Tourist Offer
The main priority both at microeconomic and macroeconomic level is to provide high quality tourist services; more and more countries, as well as tourist enterprises are setting their own standards for services and quality. In spite of the many advantages granted by the standards and the management quality system, these instruments of ensuring the quality of services in the hospitality industry are limited in terms of coverage and action area due to the fact that they do not allow national level quality insurance. The new system should include: the total amount of criteria, the methods of the assessment, the designation of the institutions to be involved in the implementation of the system, the improvement of the system, as well as designating the staff that will evaluate the results and create the correcting measures. The proposed system requests: completion of the extra criteria as per the methodological norms of stars classification based on quality elements on one side and the implementation by the Ministry of Tourism of the good practice standards, through a specialised office who will be in charge with the implementation of a compulsory self-evaluation system, the use of the information provided by the“ mystery client” both by the Ministry and the organization to double check if the necessary and extra criteria are respected, the quality of services and the staff behaviour, in view of increasing the hotel services’ quality and food industry in Romania.
Volume (Year): 11 (2009)
Issue (Month): 26 (June)
|Contact details of provider:|| Postal: |
Web page: http://amfiteatrueconomic.ase.ro/
More information through EDIRC
When requesting a correction, please mention this item's handle: RePEc:aes:amfeco:v:11:y:2009:i:26:p:451-462. See general information about how to correct material in RePEc.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Valentin Dumitru)
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If references are entirely missing, you can add them using this form.
If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.
Please note that corrections may take a couple of weeks to filter through the various RePEc services.