IDEAS home Printed from https://ideas.repec.org/a/aes/amfeco/v11y2009i26p305-314.html
   My bibliography  Save this article

Quality Assesment of Social Public Services

Author

Listed:
  • Nicolina Racoceanu

    () (National Scientific Research Institute for Labour and Social Protection, Bucharest, Romania)

  • Aniela Matei

    () (National Scientific Research Institute for Labour and Social Protection, Bucharest, Romania)

  • Bertha Sanduleasa
  • Mihaela Ghenta

Abstract

The article investigates a less approached domain in the theoretical papers and in the research field, namely the quality of social public services. In the first part we present some characteristics of social public services and their importance within the public budget construction and for the local communities. Starting from the identified characteristics we made a research focused on quality assessment in social public services. The initial step was made considering the processes administration approach, because an efficient administration leads to an increased efficiency, efficacy and finally to a better quality. The basic assumption is that, within the assessment process, assessing the quality for the supplier is essential. Moreover, quality should be related to process and to organizational structure from which it derives. The research covers the Public Services of Social Assistance (PSSA’s), the selection of investigation units was made by the three administrative-territorial levels and using the questionnaire as data collecting technique. Data interpretation was made both for regions and areas of residence, using techniques of descriptive statistical analysis. The results reveal significant quality differences between regions and also between areas of residence, concerning the following issues: organisational structure, human resources, the existence of a social services developing plan, partnerships concluded with civil society organisations, social needs uncovered and barriers to access to social public services.

Suggested Citation

  • Nicolina Racoceanu & Aniela Matei & Bertha Sanduleasa & Mihaela Ghenta, 2009. "Quality Assesment of Social Public Services," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 11(26), pages 305-313, June.
  • Handle: RePEc:aes:amfeco:v:11:y:2009:i:26:p:305-314
    as

    Download full text from publisher

    File URL: http://www.amfiteatrueconomic.ro/temp/Article_870.pdf
    Download Restriction: no

    More about this item

    Keywords

    social public services; public administration; organizational management; quality assessment; assessment methodology;

    JEL classification:

    • H83 - Public Economics - - Miscellaneous Issues - - - Public Administration
    • L38 - Industrial Organization - - Nonprofit Organizations and Public Enterprise - - - Public Policy

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:aes:amfeco:v:11:y:2009:i:26:p:305-314. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Valentin Dumitru). General contact details of provider: http://edirc.repec.org/data/aseeero.html .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.