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Cultural And Moral Values- Determinants Of Turism Satisfaction


  • Gabriela Tigu

    () (Academy of Economic Studies, Bucharest)

  • Claudia Elena Tuclea

    () (Academy of Economic Studies, Bucharest)


In the tourism activity, the cultural impact is very significant. The national cultural values generate the tourist or employee behaviour , but also the organizational values can influence this behaviour . And finally, the regional culture could be the main travel motivation. The tourism behaviour is under the influence of cultural and moral values. We can consider that in fact it is a result of national culture. The research of tourist behaviour under ethic perspective is a new approach in the Romanian academic research, but frequently in the international research frame. In this paper we want to examine the impact of cultural values over the tourist behaviour and over his satisfaction. The research, made in different hotels in Romania, is based on the questionnaire - used as an instrument in finding the information -and on the application of specific techniquesin analyzing the information. The conclusions show significant differences in the perception of tourism services’ quality, depending on cultural differences and interactions.

Suggested Citation

  • Gabriela Tigu & Claudia Elena Tuclea, 2008. "Cultural And Moral Values- Determinants Of Turism Satisfaction," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 10(23), pages 30-35, February.
  • Handle: RePEc:aes:amfeco:v:10:y:2008:i:23:p:30-35

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    Cited by:

    1. Mihaela PÃCE?ILÃ, 2013. "Renewable Energy Policy In The Western Balkans: Albania, Bosnia Herzegovina, Kosovo And Serbia," Proceedings of Administration and Public Management International Conference, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 9(1), pages 253-267, June.
    2. repec:rom:campco:v:9:y:2013:i:1:p:253-267 is not listed on IDEAS
    3. Ildiko IOAN & Carmen Valentina RADULESCU & Florina BRAN, 2014. "Romanian Rural Tourism: Status And Prospects By Innovative Organizational Approaches," Revista de turism - studii si cercetari in turism / Journal of tourism - studies and research in tourism, "Stefan cel Mare" University of Suceava, Romania, Faculty of Economics and Public Administration - Economy, Business Administration and Tourism Department., vol. 17(17), pages 15-21, June.

    More about this item


    tourism; ethics; cultural values; tourist behaviour; satisfaction;

    JEL classification:

    • D23 - Microeconomics - - Production and Organizations - - - Organizational Behavior; Transaction Costs; Property Rights
    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism
    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility


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