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Continous Improvement And Application Of Quality Management Methods In Railway Transport Processes

Author

Listed:
  • Vladimíra Štefancová

    (Faculty of Operation and Economics of Transport and Communications, University of ilina)

  • Anna Šatanová

    (Department of Economics, Management and Marketing, International School of Management Slovakia, Prešov)

  • Danka Harmanová

    (Faculty of Operation and Economics of Transport and Communications, University of Žilina)

Abstract

The basic principle of continuous improvement of each enterprise is to comprehend its particular transport processes. For better understanding and detailed analysis there are available lots of quality improvement toolkit. The relationship between consequence and potential causes can be monitored through various fundamental and specific tools. This article is oriented on train delay which belongs among the typical problems in the railway sector and is considered significant from the customer's perspective. The aim of this paper is to highlight the possible applications of quality management methods in the framework of the train delay issue. These delays influence a trains' punctuality and therefore it is important to identify most prevalent causing these problems reasons as well as to analyze them and propose solutions.

Suggested Citation

  • Vladimíra Štefancová & Anna Šatanová & Danka Harmanová, 2017. "Continous Improvement And Application Of Quality Management Methods In Railway Transport Processes," CBU International Conference Proceedings, ISE Research Institute, vol. 5(0), pages 465-469, September.
    • Handle: RePEc:aad:iseicj:v:5:y:2017:i:0:p:465-469
    DOI: 10.12955/cbup.v5.967
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    More about this item

    Keywords

    FlowchartIshikawa diagram; Pareto; delay causes; quality management; process;
    All these keywords.

    JEL classification:

    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management
    • L15 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Information and Product Quality

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