IDEAS home Printed from https://ideas.repec.org/a/aac/ijirss/v8y2025i3p2266-2281id6983.html
   My bibliography  Save this article

Deciphering work environment impacts on organizational citizenship behavior: The mediating role of job satisfaction in Ghana's tourism industry

Author

Listed:
  • Hayford Asare Obeng
  • Richard Arhinful
  • Leviticus Mensah
  • Bright Akwasi Gyamfi

Abstract

This study aims to examine the mediating role of job satisfaction in the relationship between the work environment and organizational citizenship behavior within the Ghana tourism industry, utilizing the Job Demands-Resources paradigm to explore these relationships. Data from 361 individuals were obtained via online surveys disseminated using Google Forms, employing convenience sampling. The data were analyzed using the Structural Equation Modeling (SEM) methodology to examine the direct and indirect correlations among the variables in AMOS version 23. The results show that the work environment has a significant and positive influence on job satisfaction and organizational citizenship behavior. Furthermore, a significant positive relationship exists between job satisfaction and organizational citizenship behavior. The study discovered that job satisfaction partially mediates the relationship between the work environment and organizational citizenship behavior. The study's findings have significant real-world ramifications for Ghana's tourism sector.

Suggested Citation

  • Hayford Asare Obeng & Richard Arhinful & Leviticus Mensah & Bright Akwasi Gyamfi, 2025. "Deciphering work environment impacts on organizational citizenship behavior: The mediating role of job satisfaction in Ghana's tourism industry," International Journal of Innovative Research and Scientific Studies, Innovative Research Publishing, vol. 8(3), pages 2266-2281.
    • Handle: RePEc:aac:ijirss:v:8:y:2025:i:3:p:2266-2281:id:6983
    as

    Download full text from publisher

    File URL: https://ijirss.com/index.php/ijirss/article/view/6983/1424
    Download Restriction: no
    ---><---

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:aac:ijirss:v:8:y:2025:i:3:p:2266-2281:id:6983. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Natalie Jean (email available below). General contact details of provider: https://ijirss.com/index.php/ijirss/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.