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Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: An empirical study of Turkish firms

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Cited by:

  1. Pantelis Sotirelis & Evangelos Grigoroudis, 2021. "Total Quality Management and Innovation: Linkages and Evidence from the Agro-food Industry," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 12(4), pages 1553-1573, December.
  2. Younès El Manzani & Mohamed Larbi Sidmou & Jean-Jack Cegarra, 2018. "Does IS0 9001 quality management system support product innovation? An analysis from the sociotechnical systems theory," Post-Print hal-03080217, HAL.
  3. O’Neill, Peter & Sohal, Amrik & Teng, Chih Wei, 2016. "Quality management approaches and their impact on firms׳ financial performance – An Australian study," International Journal of Production Economics, Elsevier, vol. 171(P3), pages 381-393.
  4. Elisa Calza & Micheline Goedhuys & Neda Trifković, 2019. "Drivers of productivity in Vietnamese SMEs: the role of management standards and innovation," Economics of Innovation and New Technology, Taylor & Francis Journals, vol. 28(1), pages 23-44, January.
  5. Rateb Sweis & Asma'a Ismaeil & Bader Obeidat & Raed Kareem Kanaan, 2019. "Reviewing the Literature on Total Quality Management and Organizational Performance," Journal of Business & Management (COES&RJ-JBM), , vol. 7(3), pages 192-215, July.
  6. Alsawafi, Ahmed & Lemke, Fred & Yang, Ying, 2021. "The impacts of internal quality management relations on the triple bottom line: A dynamic capability perspective," International Journal of Production Economics, Elsevier, vol. 232(C).
  7. Escrig, Ana B. & de Menezes, Lilian M., 2015. "What characterizes leading companies within business excellence models? An analysis of “EFQM Recognized for Excellence” recipients in Spain," International Journal of Production Economics, Elsevier, vol. 169(C), pages 362-375.
  8. Oluwaseun Niyi Anifowose & Matina Ghasemi & Banji Rildwan Olaleye, 2022. "Total Quality Management and Small and Medium-Sized Enterprises’ (SMEs) Performance: Mediating Role of Innovation Speed," Sustainability, MDPI, vol. 14(14), pages 1-19, July.
  9. Gunday, Gurhan & Ulusoy, Gunduz & Kilic, Kemal & Alpkan, Lutfihak, 2011. "Effects of innovation types on firm performance," International Journal of Production Economics, Elsevier, vol. 133(2), pages 662-676, October.
  10. Guimarães, Julio Cesar Ferro de & Severo, Eliana Andrea & Dorion, Eric Charles Henri & Coallier, François & Olea, Pelayo Munhoz, 2016. "The use of organisational resources for product innovation and organisational performance: A survey of the Brazilian furniture industry," International Journal of Production Economics, Elsevier, vol. 180(C), pages 135-147.
  11. Al-Ababneh, Mukhles M. & Al-Sabi, Samer M. & Al-Shakhsheer, Firas J. & Habiballah, Ma’moun A., 2018. "Mediating Role Of Empowerment Between Total Quality Management (Tqm) And Service Recovery Performance In The Hotel Industry," Journal of Tourism, Sustainability and Well-being, Cinturs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve, vol. 6(3), pages 286-313.
  12. Hui-Ling Huang, 2014. "Performance effects of aligning service innovation and the strategic use of information technology," Service Business, Springer;Pan-Pacific Business Association, vol. 8(2), pages 171-195, June.
  13. Dimitrios Kafetzopoulos & Evangelos Psomas, 2016. "ORGANISATIONAL LEARNING, NON-TECHNICAL INNOVATION AND CUSTOMER SATISFACTION OF SMEs," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 20(03), pages 1-28, April.
  14. Lin, Chin-Sen & Su, Chao-Ton, 2013. "The Taiwan national quality award and market value of the firms: An empirical study," International Journal of Production Economics, Elsevier, vol. 144(1), pages 57-67.
  15. Bazrkar Ardeshir & Aramoon Erfan & Hajimohammadi Mohammad & Aramoon Vahid, 2022. "Improve Organizational Performance by Implementing the Dimensions of Total Quality Management with Respect to the Mediating Role of Organizational Innovation Capability," Studia Universitatis „Vasile Goldis” Arad – Economics Series, Sciendo, vol. 32(4), pages 38-57, December.
  16. Zeng, Jing & Zhang, Wenqing & Matsui, Yoshiki & Zhao, Xiande, 2017. "The impact of organizational context on hard and soft quality management and innovation performance," International Journal of Production Economics, Elsevier, vol. 185(C), pages 240-251.
  17. Xu, Lu & Peng, Xianghui & Pavur, Robert & Prybutok, Victor, 2020. "Quality management theory development via meta-analysis," International Journal of Production Economics, Elsevier, vol. 229(C).
  18. Muhammad Iqbal Khan & Syed Haider Ali Shah & Aftab Haider & Shahab Aziz & Munaza Kazmi, 2020. "The Role of Supervisor Support on Work-Family Conflict and Employee Turnover Intentions in the Workplace with Mediating Effect of Affective Commitment in Twin Cities in the Banking Industry, Pakistan," International Review of Management and Marketing, Econjournals, vol. 10(6), pages 42-50.
  19. Fatma Lehyani & Alaeddine Zouari & Ahmed Ghorbel & Michel Tollenaere & José Carlos Sá, 2023. "Knowledge Management and Total Quality Management Impact on Employee Effectiveness in Emerging Industries: Case of Tunisian Small and Medium Enterprises," Sustainability, MDPI, vol. 15(5), pages 1-17, February.
  20. Agarwal, Renu & Green, Roy & Brown, Paul J. & Tan, Hao & Randhawa, Krithika, 2013. "Determinants of quality management practices: An empirical study of New Zealand manufacturing firms," International Journal of Production Economics, Elsevier, vol. 142(1), pages 130-145.
  21. Haffar, Mohamed & Al-Karaghouli, Wafi & Irani, Zahir & Djebarni, Ramdane & Gbadamosi, Gbolahan, 2019. "The influence of individual readiness for change dimensions on quality management implementation in Algerian manufacturing organisations," International Journal of Production Economics, Elsevier, vol. 207(C), pages 247-260.
  22. Stefan Krabel & Alexander Schacht, 2014. "Follow the leader? How leadership behavior influences scientists' commercialization behavior (or not)," Economics of Innovation and New Technology, Taylor & Francis Journals, vol. 23(2), pages 134-160, March.
  23. Cho, Young Sik & Jung, Joo Y. & Linderman, Kevin, 2017. "The QM evolution: Behavioral quality management as a firm’s strategic resource," International Journal of Production Economics, Elsevier, vol. 191(C), pages 233-249.
  24. Hong, Paul & Doll, William J. & Revilla, Elena & Nahm, Abraham Y., 2011. "Knowledge sharing and strategic fit in integrated product development proejcts: An empirical study," International Journal of Production Economics, Elsevier, vol. 132(2), pages 186-196, August.
  25. Younès El Manzani & Mostapha El Idrissi & Zakaria Lissaneddine, 2022. "Soft quality management practices and product innovation ambidexterity: the mediating role of market orientation ambidexterity," Post-Print hal-04317941, HAL.
  26. Rana Basu & Prabha Bhola, 2015. "Exploring Quality Management Practices and Its Pattern Analysis in Indian Service SMEs," Journal of Enterprising Culture (JEC), World Scientific Publishing Co. Pte. Ltd., vol. 23(02), pages 199-235, June.
  27. Yuen, Kum Fai & Li, Kevin X. & Xu, Gangyan & Wang, Xueqin & Wong, Yiik Diew, 2019. "A taxonomy of resources for sustainable shipping management: Their interrelationships and effects on business performance," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 128(C), pages 316-332.
  28. HALEEM Fazal & JEHANGIR Muhammad & UL HAQ Zahoor, 2020. "Operational Perspective Of Smes Performance And Competitive Priorities Practices: Path Analytic Approach," Studies in Business and Economics, Lucian Blaga University of Sibiu, Faculty of Economic Sciences, vol. 15(1), pages 55-67, April.
  29. Khurram Rehmani & Yasir Ahmad & Afshan Naseem & Tasweer Hussain Syed, 2020. "Do they really coexist? An empirical analysis of a conjoint implementation of Quality Management System and High Performance Work System on organizational effectiveness," PLOS ONE, Public Library of Science, vol. 15(3), pages 1-20, March.
  30. Elisa Calza & Micheline Goedhuys & Neda Trifković, 2019. "Drivers of productivity in Vietnamese SMEs: the role of management standards and innovation," Economics of Innovation and New Technology, Taylor & Francis Journals, vol. 28(1), pages 23-44, January.
  31. Bourke, Jane & Roper, Stephen, 2017. "Innovation, quality management and learning: Short-term and longer-term effects," Research Policy, Elsevier, vol. 46(8), pages 1505-1518.
  32. Manders, Basak & de Vries, Henk J. & Blind, Knut, 2016. "ISO 9001 and product innovation: A literature review and research framework," Technovation, Elsevier, vol. 48, pages 41-55.
  33. Sanjay Kumar Singh & Manlio Del Giudice & Charbel Jose Chiappetta Jabbour & Hengky Latan & Amrik Singh Sohal, 2022. "Stakeholder pressure, green innovation, and performance in small and medium‐sized enterprises: The role of green dynamic capabilities," Business Strategy and the Environment, Wiley Blackwell, vol. 31(1), pages 500-514, January.
  34. Dr. Naqeeb Ur Rehman, 2015. "Business and Management Factors Relating to Firm Innovation Performance," Indian Journal of Commerce and Management Studies, Educational Research Multimedia & Publications,India, vol. 6(1), pages 78-90, January.
  35. Muhammad Khuram Khalil & Umaporn Muneenam, 2021. "Total Quality Management Practices and Corporate Green Performance: Does Organizational Culture Matter?," Sustainability, MDPI, vol. 13(19), pages 1-27, October.
  36. Sachin Modgil & Sanjay Sharma, 2017. "Information Systems, Supply Chain Management and Operational Performance: Tri-linkage—An Exploratory Study on Pharmaceutical Industry of India," Global Business Review, International Management Institute, vol. 18(3), pages 652-677, June.
  37. Mellat-Parast, Mahour, 2015. "A longitudinal assessment of the linkages among the Baldrige criteria using independent reviewers’ scores," International Journal of Production Economics, Elsevier, vol. 164(C), pages 24-34.
  38. Vishal Singh Patyal & K. Maddulety, 2015. "Interrelationship between Total Quality Management and Six Sigma: A Review," Global Business Review, International Management Institute, vol. 16(6), pages 1025-1060, December.
  39. Peter Olatunji Olayiwola & Shola Solomon Akeke & Olubusola Mojisola Odusanya, 2019. "Quality Control Management and Customer Retention in Selected Manufacturing Companies in Nigeria: An Empirical Analysis," Romanian Economic Journal, Department of International Business and Economics from the Academy of Economic Studies Bucharest, vol. 22(71), pages 60-78, March.
  40. Singh, Vedant & Kumar, Akshay & Singh, Tej, 2018. "Impact of TQM on organisational performance: The case of Indian manufacturing and service industry," Operations Research Perspectives, Elsevier, vol. 5(C), pages 199-217.
  41. Llorenç Bagur & Jordi Perramon & Oriol Amat, 2013. "Impact of quality and environmental investment on business competitiveness and profitability: The case of travel agencies," Economics Working Papers 1376, Department of Economics and Business, Universitat Pompeu Fabra.
  42. Cho, Young Sik & Linderman, Kevin, 2019. "Metacognition-based process improvement practices," International Journal of Production Economics, Elsevier, vol. 211(C), pages 132-144.
  43. Escrig-Tena, Ana B. & Segarra-Ciprés, Mercedes & García-Juan, Beatriz & Beltrán-Martín, Inmaculada, 2018. "The impact of hard and soft quality management and proactive behaviour in determining innovation performance," International Journal of Production Economics, Elsevier, vol. 200(C), pages 1-14.
  44. Llorenç Bagur-Femenías & Jordi Perramon & Marc Oliveras-Villanueva, 2019. "Effects of Service Quality Policies in the Tourism Sector Performance: An Empirical Analysis of Spanish Hotels and Restaurants," Sustainability, MDPI, vol. 11(3), pages 1-13, February.
  45. Tang, Ailie K.Y. & Lai, Kee-hung & Cheng, T.C.E., 2016. "A Multi-research-method approach to studying environmental sustainability in retail operations," International Journal of Production Economics, Elsevier, vol. 171(P3), pages 394-404.
  46. Escrig-Tena, Ana B. & Segarra-Ciprés, Mercedes & García-Juan, Beatriz, 2021. "Incremental and radical product innovation capabilities in a quality management context: Exploring the moderating effects of control mechanisms," International Journal of Production Economics, Elsevier, vol. 232(C).
  47. Ayousha Fayyaz, 2021. "Total Quality Management and its Implementation in the Context of Pakistan," Theory Methodology Practice (TMP), Faculty of Economics, University of Miskolc, vol. 17(02), pages 45-51.
  48. Do Khoi Nguyen & Le Ba Phong & Lei Hui, 2019. "Creating Competitive Advantage for Vietnamese Manufacturing and Service Firms: The Role of Collaborative Culture and Innovation Capability," International Journal of Business Administration, International Journal of Business Administration, Sciedu Press, vol. 10(2), pages 32-42, March.
  49. Muhammad Sadiq & Amna Alamgir & Syed Wajahat Ali, 2020. "The Impacts of Total Quality Management, Human Resource Management, and Agility in Business on Firms Financial Performance: Moderating Role of Emerging Business Competition," iRASD Journal of Management, International Research Alliance for Sustainable Development (iRASD), vol. 2(1), pages 09-21, June.
  50. Mackelprang, Alan W. & Jayaram, Jayanth & Xu, Kefeng, 2012. "The influence of types of training on service system performance in mass service and service shop operations," International Journal of Production Economics, Elsevier, vol. 138(1), pages 183-194.
  51. Alfnes, Erlend & Gosling, Jonathan & Naim, Mohamed & Dreyer, Heidi C., 2023. "Rearticulating supply chain design and operation principles to mitigate uncertainty in the Norwegian engineer-to-order shipbuilding sector," International Journal of Production Economics, Elsevier, vol. 262(C).
  52. Sharif, Amir M. & Irani, Zahir, 2012. "Supply Chain Leadership," International Journal of Production Economics, Elsevier, vol. 140(1), pages 57-68.
  53. Dejan Križaj, 2020. "Integration of Quality, Continuous Improvement, and Innovation in Tourism: The QCII Model," Academica Turistica - Tourism and Innovation Journal, University of Primorska Press, vol. 13(1), pages 97-110.
  54. Minh Hue Nguyen & Anh Chi Phan & Yoshiki Matsui, 2018. "Contribution of Quality Management Practices to Sustainability Performance of Vietnamese Firms," Sustainability, MDPI, vol. 10(2), pages 1-31, January.
  55. Renu Agarwal & Christopher Bajada & Paul James Brown & Roy Green, 2021. "People Management Practices that Underpin Lean Management Outcomes," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 22(2), pages 75-94, June.
  56. Iqbal, Anam & Asrar-ul-Haq, Muhammad, 2018. "Establishing relationship between TQM practices and employee performance: The mediating role of change readiness," International Journal of Production Economics, Elsevier, vol. 203(C), pages 62-68.
  57. Dejan Križaj, 2020. "Integration of Quality, Continuous Improvement, and Innovation in Tourism: The QCII Model," Academica Turistica - Tourism and Innovation Journal, University of Primorska Press, vol. 13(1), pages 97-110.
  58. Wei Lin & Wei-Jun Zhong & Chun-Hsien Su & Ping-Kuo Chen, 2020. "Are Pressuring Employees to Improve Organizational Innovation Still Working? An Empirical Analysis of Manufacturing Companies in China," SAGE Open, , vol. 10(4), pages 21582440209, October.
  59. Zeng, Jing & Anh Phan, Chi & Matsui, Yoshiki, 2015. "The impact of hard and soft quality management on quality and innovation performance: An empirical study," International Journal of Production Economics, Elsevier, vol. 162(C), pages 216-226.
  60. Mahmoud M. Migdadi & Mohammed K. Abu Zaid & Mohammed Yousif & Ra’d Almestarihi & Khalil Al-Hyari, 2017. "An Empirical Examination of Knowledge Management Processes and Market Orientation, Innovation Capability, and Organisational Performance: Insights from Jordan," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 16(01), pages 1-32, March.
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