Impact of quality and environmental investment on business competitiveness and profitability: The case of travel agencies
AbstractFew studies have examined the combined effect of implementing quality and environmental management within the service sector. This void is more evident if we focus on segments in which small businesses predominate and even more so if we look for highly competitive sectors that are very variable and that have high business mortality. After analysing 198 surveys of Spanish travel agency managers using structural equations, it can be concluded that practices of quality management have a significant direct impact on business competitiveness but not on this business's financial results, at least directly. However, there is a significant relationship between environmental management practices and economic benefits. This article suggests that commitment to quality and the environment can allow small businesses in the service sector to have a competitive advantage that will separate surviving and ceased operations, particularly in sectors that are rapidly evolving and highly competitive.
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Bibliographic InfoPaper provided by Department of Economics and Business, Universitat Pompeu Fabra in its series Economics Working Papers with number 1376.
Date of creation: Jul 2013
Date of revision:
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Web page: http://www.econ.upf.edu/
Quality management; Environmental management; Firm performance and Travel agencies.;
This paper has been announced in the following NEP Reports:
- NEP-ALL-2013-07-28 (All new papers)
- NEP-BEC-2013-07-28 (Business Economics)
- NEP-CSE-2013-07-28 (Economics of Strategic Management)
- NEP-ENV-2013-07-28 (Environmental Economics)
- NEP-TUR-2013-07-28 (Tourism Economics)
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