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Strategic performance measurement in a healthcare organisation: A multiple criteria approach based on balanced scorecard

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Cited by:

  1. Anca Antoaneta Vărzaru, 2022. "Assessing Digital Transformation of Cost Accounting Tools in Healthcare," IJERPH, MDPI, vol. 19(23), pages 1-18, November.
  2. Anna Comacchio & Maddalena Campioni & Mauro Bonin, 2017. "From measuring the past to strategically framing challenges in the healthcare sector. The role of the balance scorecard," Working Papers 15, Department of Management, Università Ca' Foscari Venezia.
  3. Mercè Sala-Rios & Teresa Torres-Solé & Mariona Farré-Perdiguer, 0. "Can a Multi-Criteria Methodology Fit with Non-Profit Institutions’ Decision-Making? An Application in a Spanish Non-Profit Association," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 0, pages 1-27.
  4. Jacqueline Tsz Yin Lo & Calvin Kam, 2021. "Innovation Performance Indicators for Architecture, Engineering and Construction Organization," Sustainability, MDPI, vol. 13(16), pages 1-25, August.
  5. Andriosopoulos, Dimitrios & Gaganis, Chrysovalantis & Pasiouras, Fotios & Zopounidis, Constantin, 2012. "An application of multicriteria decision aid models in the prediction of open market share repurchases," Omega, Elsevier, vol. 40(6), pages 882-890.
  6. Ying Sophie Huang & Kazunori Ito & Moeki Nemoto, 2023. "Sustainable Communication Management Using the Balanced Scorecard: Evidence from a Japanese Hospital Based on Corporate Communication Theory," Sustainability, MDPI, vol. 15(13), pages 1-23, June.
  7. Chia-Chen Yang & Shang-Ling Ou & Li-Chang Hsu, 2019. "A Hybrid Multi-Criteria Decision-Making Model for Evaluating Companies’ Green Credit Rating," Sustainability, MDPI, vol. 11(6), pages 1-23, March.
  8. Anca Antoaneta Vărzaru, 2022. "An Empirical Framework for Assessing the Balanced Scorecard Impact on Sustainable Development in Healthcare Performance Measurement," IJERPH, MDPI, vol. 19(22), pages 1-17, November.
  9. Papapostolou, Aikaterini & Karakosta, Charikleia & Nikas, Alexandros & Psarras, John, 2017. "Exploring opportunities and risks for RES-E deployment under Cooperation Mechanisms between EU and Western Balkans: A multi-criteria assessment," Renewable and Sustainable Energy Reviews, Elsevier, vol. 80(C), pages 519-530.
  10. Valentina Beretta & Chiara Demartini & Sara Trucco, 2021. "The perceived managerial discretion: A methodological perspective," MANAGEMENT CONTROL, FrancoAngeli Editore, vol. 2021(suppl. 1), pages 123-140.
  11. Khanmohammadi, Ehsan & Malmir, Behnam & Safari, Hossein & Zandieh, Mostafa, 2019. "A new approach to strategic objectives ranking based on fuzzy logarithmic least squares method and fuzzy similarity technique," Operations Research Perspectives, Elsevier, vol. 6(C).
  12. Magdalena Kludacz-Alessandri, 2016. "Non-financial dimensions of measurement and assessment in the performance model for hospitals," Managerial Economics, AGH University of Science and Technology, Faculty of Management, vol. 17(1), pages 93-121.
  13. Mohamed CHAHID & Jamila EL ALAMI EL ALAMI & Aziz SOULHI & Nouredine EL ALAMI, 2014. "Performance Measurement Model for Moroccan Automotive Suppliers Using PMQ and AHP," Modern Applied Science, Canadian Center of Science and Education, vol. 8(6), pages 137-137, December.
  14. Pundziene, Asta & Sermontyte-Baniule, Rima & Rialp-Criado, Josep & Chesbrough, Henry, 2023. "Indirect effect of open innovation on clinical and economic value creation in digital healthcare: A comparative study of European countries," Journal of Business Research, Elsevier, vol. 159(C).
  15. Alkinoos Psarras & Theodoros Anagnostopoulos & Nikos Tsotsolas & Ioannis Salmon & Lazaros Vryzidis, 2020. "Applying the Balanced Scorecard and Predictive Analytics in the Administration of a European Funding Program," Administrative Sciences, MDPI, vol. 10(4), pages 1-15, December.
  16. Camelia Mihaela Oane (Marinescu) & Klaudia Smol¹g & Emanuel Stefan Marinescu & Romuald Szopa, 2015. "Value-Based Management As The Innovating Paradigm Of Contemporary Governance – A Theoretical Approach," Polish Journal of Management Studies, Czestochowa Technical University, Department of Management, vol. 12(1), pages 106-120, DEcember.
  17. Jui-Te Chiang & Chei-Chang Chiou & Shuh-Chyi Doong & I-Fang Chang, 2020. "Research on the Construction of Performance Indicators for the Marketing Alliance of Catering Industry and Credit Card Issuing Banks by Using the Balanced Scorecard and Fuzzy AHP," Sustainability, MDPI, vol. 12(21), pages 1-24, October.
  18. Modak, Mousumi & Pathak, Khanindra & Ghosh, Kunal Kanti, 2017. "Performance evaluation of outsourcing decision using a BSC and Fuzzy AHP approach: A case of the Indian coal mining organization," Resources Policy, Elsevier, vol. 52(C), pages 181-191.
  19. Ivo Hristov & Antonio Chirico & Riccardo Camilli, 2022. "The role of Key Performance Indicators as a performance management tool in implementing corporate strategies: A critical review of the literature," FINANCIAL REPORTING, FrancoAngeli Editore, vol. 2022(1), pages 117-151.
  20. Durbach, Ian N. & Stewart, Theodor J., 2012. "A comparison of simplified value function approaches for treating uncertainty in multi-criteria decision analysis," Omega, Elsevier, vol. 40(4), pages 456-464.
  21. Ms. Preeti B. Upadhyay & Mr. Abhishak Singh & Dr. Alok Choudhary, 2022. "Informed Decision for Planning the Public Health Infrastructure in Madhya Pradesh – Multiple Criteria Decision Analysis," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 6(3), pages 755-760, March.
  22. Ruth Wambugu GICHANGA & Herman Karanja MWANGI & Evanson Mwangi KARANJA, 2017. "The Effect Of Quality Management Systems On The Performance Of Savings And Credit Cooperatives Societies In Kenya," Business Excellence and Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 7(3), pages 5-18, September.
  23. Tavares, L. Valadares, 2012. "An acyclic outranking model to support group decision making within organizations," Omega, Elsevier, vol. 40(6), pages 782-790.
  24. Constantin Zopounidis & Michael Doumpos, 2013. "Multicriteria decision systems for financial problems," TOP: An Official Journal of the Spanish Society of Statistics and Operations Research, Springer;Sociedad de Estadística e Investigación Operativa, vol. 21(2), pages 241-261, July.
  25. Clement Karani Mbore & Jane Sang & Joyce Komen, 2019. "Management control system, organizational processes and institutional performance of technical training institutions in Kenya," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 8(6), pages 229-239, October.
  26. Anca Antoaneta Vărzaru & Claudiu George Bocean & Maria Magdalena Criveanu & Adrian-Florin Budică-Iacob & Daniela Victoria Popescu, 2023. "Assessing the Contribution of Managerial Accounting in Sustainable Organizational Development in the Healthcare Industry," IJERPH, MDPI, vol. 20(4), pages 1-16, February.
  27. Franciely Velozo Aragão & Daiane Maria de Genaro Chiroli & Fernanda Cavicchioli Zola & Emanuely Velozo Aragão & Luis Henrique Nogueira Marinho & Ana Lidia Cascales Correa & João Carlos Colmenero, 2023. "Smart Cities Maturity Model—A Multicriteria Approach," Sustainability, MDPI, vol. 15(8), pages 1-20, April.
  28. Schiavone, Francesco & Leone, Daniele & Caporuscio, Andrea & Kumar, Ajay, 2022. "Revealing the role of intellectual capital in digitalized health networks. A meso‑level analysis for building and monitoring a KPI dashboard," Technological Forecasting and Social Change, Elsevier, vol. 175(C).
  29. Hong-Long Chen, 2021. "Impact of Industry 4.0 on Corporate Financial Performance: A Moderated Mediation Model," Sustainability, MDPI, vol. 13(11), pages 1-16, May.
  30. Gabriel CHELARIU & Roxana DICU & Daniela MARDIROS & Leontina PAVALOAIA, 2017. "A Managerial Perspective on the Use of the Balanced Scorecard for Non-Profit Organizations in Educational Field," Revista romaneasca pentru educatie multidimensionala - Journal for Multidimensional Education, Editura Lumen, Department of Economics, vol. 9(1), pages 77-93, June.
  31. Maria Cristina Gramani, 2014. "Inter-Regional Performance of the Public Health System in a High-Inequality Country," PLOS ONE, Public Library of Science, vol. 9(1), pages 1-8, January.
  32. Ajay Kumar Behera & Narayan C. Nayak & Harish C. Das, 2016. "Performance of Indian Service Industries Due to IT Adoption," Global Business Review, International Management Institute, vol. 17(5), pages 1073-1093, October.
  33. Verdecho, María-José & Alfaro-Saiz, Juan-Jose & Rodriguez-Rodriguez, Raul & Ortiz-Bas, Angel, 2012. "A multi-criteria approach for managing inter-enterprise collaborative relationships," Omega, Elsevier, vol. 40(3), pages 249-263.
  34. Mai, Nhat Chi, 2021. "Determinants of successful adoption of the Balanced Scorecard in Vietnamese small and medium-sized enterprises," OSF Preprints 5hx2r, Center for Open Science.
  35. Gergő Thalmeiner & Sándor Gáspár & Ákos Barta & Zoltán Zéman, 2021. "Application of Fuzzy Logic to Evaluate the Economic Impact of COVID-19: Case Study of a Project-Oriented Travel Agency," Sustainability, MDPI, vol. 13(17), pages 1-19, August.
  36. Varmaz, Armin & Varwig, Andreas & Poddig, Thorsten, 2013. "Centralized resource planning and Yardstick competition," Omega, Elsevier, vol. 41(1), pages 112-118.
  37. Seyed Farid Ghannadpour & Ali Reza Hoseini & Morteza Bagherpour & Elmira Ahmadi, 2021. "Appraising the triple bottom line utility of sustainable project portfolio selection using a novel multi-criteria house of portfolio," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 23(3), pages 3396-3437, March.
  38. Mila Bravo & Dylan Jones & David Pla-Santamaria & Francisco Salas-Molina, 2022. "Encompassing statistically unquantifiable randomness in goal programming: an application to portfolio selection," Operational Research, Springer, vol. 22(5), pages 5685-5706, November.
  39. Tahir Ekin & Ozan Kocadagli & Nathaniel D. Bastian & Lawrence V. Fulton & Paul M. Griffin, 2016. "Fuzzy decision making in health systems: a resource allocation model," EURO Journal on Decision Processes, Springer;EURO - The Association of European Operational Research Societies, vol. 4(3), pages 245-267, November.
  40. Chandra, Dheeraj & Kumar, Dinesh, 2021. "Evaluating the effect of key performance indicators of vaccine supply chain on sustainable development of mission indradhanush: A structural equation modeling approach," Omega, Elsevier, vol. 101(C).
  41. Behrooz Noori, 2014. "Prioritizing strategic business units in the face of innovation performance: Combining fuzzy AHP and BSC," Proceedings of International Academic Conferences 0802059, International Institute of Social and Economic Sciences.
  42. Frida Betto & Alberto Sardi & Patrizia Garengo & Enrico Sorano, 2022. "The Evolution of Balanced Scorecard in Healthcare: A Systematic Review of Its Design, Implementation, Use, and Review," IJERPH, MDPI, vol. 19(16), pages 1-22, August.
  43. Mercè Sala-Rios & Teresa Torres-Solé & Mariona Farré-Perdiguer, 2020. "Can a Multi-Criteria Methodology Fit with Non-Profit Institutions’ Decision-Making? An Application in a Spanish Non-Profit Association," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 17(3), pages 289-315, September.
  44. Rajak, Manindra & Shaw, Krishnendu, 2019. "Evaluation and selection of mobile health (mHealth) applications using AHP and fuzzy TOPSIS," Technology in Society, Elsevier, vol. 59(C).
  45. Kadziński, Miłosz & Greco, Salvatore & Słowiński, Roman, 2013. "RUTA: A framework for assessing and selecting additive value functions on the basis of rank related requirements," Omega, Elsevier, vol. 41(4), pages 735-751.
  46. Samira El Gibari & Trinidad Gómez & Francisco Ruiz, 2019. "Building composite indicators using multicriteria methods: a review," Journal of Business Economics, Springer, vol. 89(1), pages 1-24, February.
  47. Youchao Tan & Yang Zhang & Roohollah Khodaverdi, 2017. "Service performance evaluation using data envelopment analysis and balance scorecard approach: an application to automotive industry," Annals of Operations Research, Springer, vol. 248(1), pages 449-470, January.
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