Advanced Search
MyIDEAS: Login to save this paper or follow this series

Untersuchung von Indikatoren zur Qualitätsmessung von Reitschulen in Deutschland

Contents:

Author Info

  • Kiefer, Stephanie
Registered author(s):

    Abstract

    Die Qualität einer Dienstleistung vor der Inanspruchnahme zu beurteilen, ist für Kunden nicht leicht. Dieser Beitrag untersucht mögliche Qualitätsindikatoren von Reitschulen in Deutschland und versucht, Qualitätsunterschiede zwischen Reitschulen herauszufinden. Die Daten für die Untersuchung werden aus einer Reitschultestserie des Reit- und Pferdesportmagazins Cavallo, der Internetpräsenz der Deutschen Reiterlichen Vereinigung und ausgewählten Homepages von Reitschulen entnommen. Es ergeben sich u. a. signifikant positive Korrelationen zwischen dem Preis für eine Gruppenreitstunde und der Gesamtqualität und der Qualität von Schulpferd, Reitlehrer und Reitbetrieb. Nicht-klassisch ausgerichtete Reitschulen unterscheiden sich signifikant positiv hinsichtlich der Gesamtqualität von den klassisch ausgerichteten Reitschulen. -- To evaluate the service quality before using it is not easy for customers. The aim of this study is to test potential quality indicators and to find possible differences in quality between riding schools. The data set for this study is taken from a German equitation magazine named Cavallo, the homepage of the Deutsche Reiterliche Vereinigung and selected homepages of riding schools. One result are significantly positive correlations between the price of the riding lesson and the overall quality and the quality of the school horse, the riding instructor and the riding stable. Another result is that the overall quality of not classical riding schools is significantly higher than from classical riding schools.

    Download Info

    If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
    File URL: http://econstor.eu/bitstream/10419/57878/1/715289381.pdf
    Download Restriction: no

    Bibliographic Info

    Paper provided by University of Münster, Institute for Organisational Economics in its series Discussion Papers of the Institute for Organisational Economics with number 4/2012.

    as in new window
    Length:
    Date of creation: 2012
    Date of revision:
    Handle: RePEc:zbw:umiodp:42012

    Contact details of provider:
    Postal: Universitätsstr. 14-16, 48143 Münster
    Phone: 02 51 / 83-2 29 10
    Fax: 02 51 / 83-2 83 99
    Web page: http://www.wiwi.uni-muenster.de/io/en/index.html
    More information through EDIRC

    Related research

    Keywords:

    Find related papers by JEL classification:

    This paper has been announced in the following NEP Reports:

    References

    References listed on IDEAS
    Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
    as in new window
    1. Kayser, Maike & Gille, Claudia & Suttorp, Katrin & Spiller, Achim, 2012. "Lack of pupils in German riding schools? A causal-analytical consideration of customer satisfaction in children and adolescents," DARE Discussion Papers 1201, Georg-August University of Göttingen, Department of Agricultural Economics and Rural Development (DARE).
    2. Spence, Michael, 1976. "Informational Aspects of Market Structure: An Introduction," The Quarterly Journal of Economics, MIT Press, MIT Press, vol. 90(4), pages 591-97, November.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as in new window

    Cited by:
    1. Kiefer, Stephanie, 2013. "Aufs richtige Pferd setzen! Welche Faktoren beeinflussen Zufriedenheit und Verhaltensabsichten von Mitgliedern in deutschen Reitvereinen?," Discussion Papers of the Institute for Organisational Economics 8/2013, University of Münster, Institute for Organisational Economics.

    Lists

    This item is not listed on Wikipedia, on a reading list or among the top items on IDEAS.

    Statistics

    Access and download statistics

    Corrections

    When requesting a correction, please mention this item's handle: RePEc:zbw:umiodp:42012. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (ZBW - German National Library of Economics).

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If references are entirely missing, you can add them using this form.

    If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.