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Exploring Antecedents of Service Innovation Excellence in Manufacturing SMEs

Author

Listed:
  • Mennens, Kars

    (Marketing & Supply Chain Management, RS: GSBE MSCM)

  • van Gils, Anita

    (Organisation,Strategy & Entrepreneurship, RS: GSBE TIID)

  • Odekerken - Schröder, Gaby

    (Marketing & Supply Chain Management, RS: GSBE MSCM)

  • Letterie, Wilko

    (Organisation,Strategy & Entrepreneurship, RS: GSBE TIID)

Abstract

In this paper, we discuss factors that enable SMEs to achieve service innovation excellence. Using a knowledge based-perspective, we posit that absorptive capacity, which is the ability to identify, assimilate and exploit external knowledge, is one of these critical factors. Additionally, we investigate the effect of two potential drivers that can influence absorptive capacity, namely employee collaboration and an SME’s search breadth.

Suggested Citation

  • Mennens, Kars & van Gils, Anita & Odekerken - Schröder, Gaby & Letterie, Wilko, 2016. "Exploring Antecedents of Service Innovation Excellence in Manufacturing SMEs," Research Memorandum 025, Maastricht University, Graduate School of Business and Economics (GSBE).
    • Handle: RePEc:unm:umagsb:2016025
    DOI: 10.26481/umagsb.2016025
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    References listed on IDEAS

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    Cited by:

    1. Yongbo Sun & Ying Sun & Jingyan Liu, 2022. "Does Strategic Alliance Knowledge Heterogeneity Truly Promote Innovation Performance?," Sustainability, MDPI, vol. 14(6), pages 1-15, March.

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    JEL classification:

    • O31 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Innovation and Invention: Processes and Incentives

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