Knowledge Intensive Business Services As Generators Of Innovations
AbstractKnowledge Intensive Business Services (KIBS) are widely argued to be important actors in innovation systems. They are active both innovating themselves, and by providing their clients with important knowledge and learning opportunities. This study uses survey data to investigate the mechanisms of knowledge transfer and innovativeness improvement through the provision of KIBS. The empirical core of the paper is a set of Russian surveys of KIBS and their clients: KIBS are a fairly new phenomenon in Russia, so this provides an opportunity to contrast KIBS supplier-client relationships featuring more and less experienced customers. Many of the KIBS firms’ services are highly tailored to customer specificities, and we consider how far this is minor customisation and how far novel products (and thus potentially product innovations) are involved. These services typically involve KIBS consumers into a coproduction process, where both the formal supplier and the formal user of the service are engaged together in service production. Knowledge transfers through learning-by-doing in such cases affect customers' propensity to innovate and improve their absorptive capacity. The paper concludes that the generation of innovations through KIBS may well be a self-sustaining process. In this process, service providers are incentivised to engage in service innovations by more innovative customers’ demand for highly individualised services. In turn, the process stimulates the innovativeness of customers, as they engage in learning-by-doing through coproduction
Download InfoIf you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
Bibliographic InfoPaper provided by National Research University Higher School of Economics in its series HSE Working papers with number WP BRP 12/STI/2013.
Length: 41 pages
Date of creation: 2013
Date of revision:
Publication status: Published in WP BRP Series: Science, Technology and Innovation / STI, June 2013, pages 1-41
service innovations; customised service production; knowledge-intensive business services (KIBS); knowledge spill-over; learning-by-doing.;
Find related papers by JEL classification:
- D83 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Search, Learning, and Information
- L84 - Industrial Organization - - Industry Studies: Services - - - Personal, Professional, and Business Services
- O32 - Economic Development, Technological Change, and Growth - - Technological Change; Research and Development; Intellectual Property Rights - - - Management of Technological Innovation and R&D
This paper has been announced in the following NEP Reports:
- NEP-ALL-2013-06-30 (All new papers)
- NEP-CIS-2013-06-30 (Confederation of Independent States)
- NEP-CSE-2013-06-30 (Economics of Strategic Management)
- NEP-INO-2013-06-30 (Innovation)
- NEP-KNM-2013-06-30 (Knowledge Management & Knowledge Economy)
- NEP-SBM-2013-06-30 (Small Business Management)
- NEP-TRA-2013-06-30 (Transition Economics)
Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
- Muller, Emmanuel & Zenker, Andrea, 2001. "Business services as actors of knowledge transformation: the role of KIBS in regional and national innovation systems," Research Policy, Elsevier, vol. 30(9), pages 1501-1516, December.
- Tether, Bruce S. & Hipp, Christiane & Miles, Ian, 2001. "Standardisation and particularisation in services: evidence from Germany," Research Policy, Elsevier, vol. 30(7), pages 1115-1138, August.
- Jensen, Morten Berg & Johnson, Bjorn & Lorenz, Edward & Lundvall, Bengt Ake, 2007. "Forms of knowledge and modes of innovation," Research Policy, Elsevier, vol. 36(5), pages 680-693, June.
- Love, James H. & Roper, Stephen & Bryson, John R., 2011. "Openness, knowledge, innovation and growth in UK business services," Research Policy, Elsevier, vol. 40(10), pages 1438-1452.
- Vinogradov, Dmitri, 2012. "Destructive effects of constructive ambiguity in risky times," Journal of International Money and Finance, Elsevier, vol. 31(6), pages 1459-1481.
- Howells, Jeremy, 2006. "Intermediation and the role of intermediaries in innovation," Research Policy, Elsevier, vol. 35(5), pages 715-728, June.
- Edler, Jakob & Georghiou, Luke, 2007. "Public procurement and innovation--Resurrecting the demand side," Research Policy, Elsevier, vol. 36(7), pages 949-963, September.
- Hipp, Christiane & Grupp, Hariolf, 2005. "Innovation in the service sector: The demand for service-specific innovation measurement concepts and typologies," Research Policy, Elsevier, vol. 34(4), pages 517-535, May.
- Davies, Andrew & Brady, Tim, 2000. "Organisational capabilities and learning in complex product systems: towards repeatable solutions," Research Policy, Elsevier, vol. 29(7-8), pages 931-953, August.
- Tether, Bruce S. & Tajar, Abdelouahid, 2008. "Beyond industry-university links: Sourcing knowledge for innovation from consultants, private research organisations and the public science-base," Research Policy, Elsevier, vol. 37(6-7), pages 1079-1095, July.
- Fernandes, Cristina & Ferreira, João, 2011. "Knowledge Spillovers and Knowledge Intensive Business Services: An Empirical Study," MPRA Paper 34751, University Library of Munich, Germany.
- Fernandes, Cristina & Ferreira, João & Marques, Carla, 2011. "KIBS Innovation Management Capability in Rural Portuguese Regions: Empirical Evidence," MPRA Paper 47005, University Library of Munich, Germany.
- Wong, Poh-Kam & He, Zi-Lin, 2002. "The Impacts of Knowledge Interaction with Manufacturing Clients on KIBS Firms Innovation Behaviour," Working Paper Series UNU-WIDER Research Paper , World Institute for Development Economic Research (UNU-WIDER).
- Ina Drejer, 2002. "A Schumpeterian Perspective on Service Innovation," DRUID Working Papers 02-09, DRUID, Copenhagen Business School, Department of Industrial Economics and Strategy/Aalborg University, Department of Business Studies.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Shamil Abdulaev) or (Victoria Elkina).
If references are entirely missing, you can add them using this form.