Knowledge Intensive Business Services As Generators Of Innovations
AbstractKnowledge Intensive Business Services (KIBS) are widely argued to be important actors in innovation systems. They are active both innovating themselves, and by providing their clients with important knowledge and learning opportunities. This study uses survey data to investigate the mechanisms of knowledge transfer and innovativeness improvement through the provision of KIBS. The empirical core of the paper is a set of Russian surveys of KIBS and their clients: KIBS are a fairly new phenomenon in Russia, so this provides an opportunity to contrast KIBS supplier-client relationships featuring more and less experienced customers. Many of the KIBS firms’ services are highly tailored to customer specificities, and we consider how far this is minor customisation and how far novel products (and thus potentially product innovations) are involved. These services typically involve KIBS consumers into a coproduction process, where both the formal supplier and the formal user of the service are engaged together in service production. Knowledge transfers through learning-by-doing in such cases affect customers' propensity to innovate and improve their absorptive capacity. The paper concludes that the generation of innovations through KIBS may well be a self-sustaining process. In this process, service providers are incentivised to engage in service innovations by more innovative customers’ demand for highly individualised services. In turn, the process stimulates the innovativeness of customers, as they engage in learning-by-doing through coproduction
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Bibliographic InfoPaper provided by National Research University Higher School of Economics in its series HSE Working papers with number WP BRP 12/STI/2013.
Length: 41 pages
Date of creation: 2013
Date of revision:
Publication status: Published in WP BRP Series: Science, Technology and Innovation / STI, June 2013, pages 1-41
service innovations; customised service production; knowledge-intensive business services (KIBS); knowledge spill-over; learning-by-doing.;
Find related papers by JEL classification:
- D83 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Search, Learning, and Information
- L84 - Industrial Organization - - Industry Studies: Services - - - Personal, Professional, and Business Services
- O32 - Economic Development, Technological Change, and Growth - - Technological Change; Research and Development; Intellectual Property Rights - - - Management of Technological Innovation and R&D
This paper has been announced in the following NEP Reports:
- NEP-ALL-2013-06-30 (All new papers)
- NEP-CIS-2013-06-30 (Confederation of Independent States)
- NEP-CSE-2013-06-30 (Economics of Strategic Management)
- NEP-INO-2013-06-30 (Innovation)
- NEP-KNM-2013-06-30 (Knowledge Management & Knowledge Economy)
- NEP-SBM-2013-06-30 (Small Business Management)
- NEP-TRA-2013-06-30 (Transition Economics)
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