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Innovation management and co-creation in KIBs: An approach to the ICT services sector

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  • Hidalgo, Antonio
  • Herrera, Rafael

Abstract

The information and communications technology (ICT) services sector is key for the management of other high-added-value services such as software, financial, or health services, and the companies in the sector are characterized by a high level of competitiveness, driven by strong advancement of technology and knowledge. Based on the analysis of existing models, an innovation management model has been proposed in this paper that makes it possible to analyze the process of co-creation in companies in this sector. The results obtained indicate that the generation of added value in ICT services requires the implementation of co-creation processes in which different actors are involved. In this context, customers, partners, and suppliers play an important role, while this is not the case with universities.

Suggested Citation

  • Hidalgo, Antonio & Herrera, Rafael, 2020. "Innovation management and co-creation in KIBs: An approach to the ICT services sector," Technological Forecasting and Social Change, Elsevier, vol. 161(C).
    • Handle: RePEc:eee:tefoso:v:161:y:2020:i:c:s0040162520311045
    DOI: 10.1016/j.techfore.2020.120278
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    3. Zhu, Zhuo-Yue & Xie, Hong-Ming & Chen, Liang, 2023. "ICT industry innovation: Knowledge structure and research agenda," Technological Forecasting and Social Change, Elsevier, vol. 189(C).
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    5. Lafuente, Esteban & Vaillant, Yancy & Rabetino, Rodrigo, 2023. "Digital disruption of optimal co-innovation configurations," Technovation, Elsevier, vol. 125(C).
    6. Aerts, Ria & Pikkarainen, Minna & Xu, Yueqiang & Andersson, Svante, 2023. "Overcoming hospital resistance in an international innovation co-creation," Technological Forecasting and Social Change, Elsevier, vol. 187(C).
    7. Bilan, Yuriy & Oliinyk, Olena & Mishchuk, Halyna & Skare, Marinko, 2023. "Impact of information and communications technology on the development and use of knowledge," Technological Forecasting and Social Change, Elsevier, vol. 191(C).
    8. Kiril Anguelov & Miglena Angelova, 2021. "Home office effects on the motivation of ICT companies' employees," Entrepreneurship and Sustainability Issues, VsI Entrepreneurship and Sustainability Center, vol. 8(4), pages 10-28, June.

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