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Une Validation Des Temps Standards D'Operation Dans Le Secteur Des Services

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  • Gervais Thenet

    (CREM - Centre de Recherche en Economie et Management - CNRS : UMR6211 - Université de Rennes I - Université de Caen)

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    Abstract

    Cet article décrit, en recourrant aux approches DEA et aux frontières de production stochastisques, la mise en place d'un outil de benchmaking interne dans le secteur des services. Il permet également de valider l'utilisation de temps standards d'opérations lorsque la fonction de production n'est pas toujours bien spécifiée ou se prête difficilement à des évaluations de la performance administrative.

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    File URL: http://halshs.archives-ouvertes.fr/docs/00/54/80/49/PDF/07-THENET.pdf
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    Bibliographic Info

    Paper provided by HAL in its series Post-Print with number halshs-00548049.

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    Date of creation: May 2006
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    Publication status: Published - Presented, COMPTABILITE, CONTROLE, AUDIT ET INSTITUTION(S), 2006, Tunisia
    Handle: RePEc:hal:journl:halshs-00548049

    Note: View the original document on HAL open archive server: http://halshs.archives-ouvertes.fr/halshs-00548049/en/
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    Web page: http://hal.archives-ouvertes.fr/

    Related research

    Keywords: Efficience; Data Envelopment Analysis (DEA); Frontière de Production Stochastiques; Temps Standards de Traitement; Performance Administrative; Secteur Bancaire; Benchmarking;

    References

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    1. Jondrow, James & Knox Lovell, C. A. & Materov, Ivan S. & Schmidt, Peter, 1982. "On the estimation of technical inefficiency in the stochastic frontier production function model," Journal of Econometrics, Elsevier, vol. 19(2-3), pages 233-238, August.
    2. Baba Prasad & Patrick T. Harker, 1997. "Examining the Contribution of Information Technology Toward Productivity and Profitability in U.S. Retail Banking," Center for Financial Institutions Working Papers 97-09, Wharton School Center for Financial Institutions, University of Pennsylvania.
    3. Battese, George E. & Corra, Greg S., 1977. "Estimation Of A Production Frontier Model: With Application To The Pastoral Zone Of Eastern Australia," Australian Journal of Agricultural Economics, Australian Agricultural and Resource Economics Society, vol. 21(03), December.
    4. Charnes, A. & Cooper, W. W. & Rhodes, E., 1978. "Measuring the efficiency of decision making units," European Journal of Operational Research, Elsevier, vol. 2(6), pages 429-444, November.
    5. R. D. Banker & A. Charnes & W. W. Cooper, 1984. "Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis," Management Science, INFORMS, vol. 30(9), pages 1078-1092, September.
    6. Frank R. Lichtenberg, 1993. "The Output Contributions of Computer Equipment and Personnel: A Firm- Level Analysis," NBER Working Papers 4540, National Bureau of Economic Research, Inc.
    7. Aigner, Dennis & Lovell, C. A. Knox & Schmidt, Peter, 1977. "Formulation and estimation of stochastic frontier production function models," Journal of Econometrics, Elsevier, vol. 6(1), pages 21-37, July.
    8. Grabowski, Richard & Rangan, Nanda & Rezvanian, Rasoul, 1993. "Organizational forms in banking: An empirical investigation of cost efficiency," Journal of Banking & Finance, Elsevier, vol. 17(2-3), pages 531-538, April.
    9. Battese, George E. & Coelli, Tim J., 1988. "Prediction of firm-level technical efficiencies with a generalized frontier production function and panel data," Journal of Econometrics, Elsevier, vol. 38(3), pages 387-399, July.
    10. Ferrier, Gary D. & Lovell, C. A. Knox, 1990. "Measuring cost efficiency in banking : Econometric and linear programming evidence," Journal of Econometrics, Elsevier, vol. 46(1-2), pages 229-245.
    11. Brynjolfsson, Erik. & Hitt, Lorin M., 1995. "Paradox lost? : firm-level evidence on the returns to information systems spending," Working papers 3786-95., Massachusetts Institute of Technology (MIT), Sloan School of Management.
    12. Jacques De Bandt, 1988. "Le débat sur la productivité dans les services : des problèmes mal posés," Revue d'Économie Industrielle, Programme National Persée, vol. 43(1), pages 179-195.
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