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Une Validation Des Temps Standards D'Operation Dans Le Secteur Des Services

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  • Gervais Thenet

    (CREM - Centre de recherche en économie et management - UNICAEN - Université de Caen Normandie - NU - Normandie Université - UR - Université de Rennes - CNRS - Centre National de la Recherche Scientifique)

Abstract

Cet article décrit, en recourrant aux approches DEA et aux frontières de production stochastisques, la mise en place d'un outil de benchmaking interne dans le secteur des services. Il permet également de valider l'utilisation de temps standards d'opérations lorsque la fonction de production n'est pas toujours bien spécifiée ou se prête difficilement à des évaluations de la performance administrative.

Suggested Citation

  • Gervais Thenet, 2006. "Une Validation Des Temps Standards D'Operation Dans Le Secteur Des Services," Post-Print halshs-00548049, HAL.
    • Handle: RePEc:hal:journl:halshs-00548049
    Note: View the original document on HAL open archive server: https://shs.hal.science/halshs-00548049
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    References listed on IDEAS

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