Technical Foundations to Cut Down Administrative Red Tape: The Case of the Canton of Vaud
AbstractIn this paper, we describe an analysis framework we developed in order to analyze the implementation of a simplification strategy in a Swiss Canton. This strategy is based on a participatory analysis of services and on the development of eGovernment foundations through the use of open standards and open source software. This framework takes into account both the supply side of administrative services and the user uptake. We will furthermore present preliminary results of our survey.
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Bibliographic InfoPaper provided by HAL in its series Post-Print with number hal-00620181.
Date of creation: 2011
Date of revision:
Publication status: Published - Presented, 12th Annual International Conference on Digital Government Research (dg.o 2011), 2011, University of Maryland, College Park, MD, United States
Note: View the original document on HAL open archive server: http://hal.archives-ouvertes.fr/hal-00620181/en/
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eGovernment; foundations; e-Services; users; standardization; case study;
This paper has been announced in the following NEP Reports:
- NEP-ALL-2011-09-22 (All new papers)
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