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Technical Foundations to Cut Down Administrative Red Tape: The Case of the Canton of Vaud

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Author Info

  • Olivier Glassey

    ()
    (IDHEAP - Institut de hautes ├ętudes en administration publique - Swiss Public Administration Network)

  • Sophie Pichaureaux

    (Etat de Vaud - eGovernment Program)

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    Abstract

    In this paper, we describe an analysis framework we developed in order to analyze the implementation of a simplification strategy in a Swiss Canton. This strategy is based on a participatory analysis of services and on the development of eGovernment foundations through the use of open standards and open source software. This framework takes into account both the supply side of administrative services and the user uptake. We will furthermore present preliminary results of our survey.

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    File URL: http://hal.archives-ouvertes.fr/docs/00/62/01/81/PDF/dgo_redtape_vhal.pdf
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    Bibliographic Info

    Paper provided by HAL in its series Post-Print with number hal-00620181.

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    Date of creation: 2011
    Date of revision:
    Publication status: Published - Presented, 12th Annual International Conference on Digital Government Research (dg.o 2011), 2011, University of Maryland, College Park, MD, United States
    Handle: RePEc:hal:journl:hal-00620181

    Note: View the original document on HAL open archive server: http://hal.archives-ouvertes.fr/hal-00620181/en/
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    Web page: http://hal.archives-ouvertes.fr/

    Related research

    Keywords: eGovernment; foundations; e-Services; users; standardization; case study;

    This paper has been announced in the following NEP Reports:

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